TECHNICAL SERVICE ENGINEER

Adani Group; Malda; On-site; INR 450,000 - 650,000; Full time

Job summary

Adani Group in India seeks a Technical Service Engineer to act as the primary technical expert for cement and S&P products, delivering on-site consultation, problem-solving, and technical support to enhance customer satisfaction and project outcomes. The role covers demand generation, brand building and engaging with masons, contractors, engineers, architects, and channel partners.

You will organize workshops, support sales activities, and contribute to product development while ensuring

Qualifications

• Bachelor's degree in Civil Engineering.
• 2–4 years of experience in technical support or service roles.
• Knowledge of cement products, applications and problem-solving.

Responsibilities

• Provide on-site technical services and troubleshooting to improve project outcomes.
• Visit construction sites to support sales activities and drive KPI achievement.
• Build and maintain relationships with contractors, engineers, architects and influencers.
• Organize workshops and plant visits to educate stakeholders on product usage.
• Support channel partners and upsell premium product lines through technical guidance.
• Ensure compliance with regulatory standards and maintain documentation.

Skills

Consultative selling

CRM

Stakeholder management

Technical documentation

Quality assurance

Influencer relationship building

Education

Bachelor's degree in Civil Engineering

Job description

Purpose/Objective

• The Technical Service Engineer role serves as the primary technical expert and advisor for the company's cement and specialty products (S&P) lines, driving demand generation, brand building, and stakeholder engagement across various market segments.
• This role is responsible for providing comprehensive technical support, on-site consultation, and problem-solving to enhance customer satisfaction and project outcomes.

Key Responsibilities of Role

• Demand Generation and Brand Building - Engage with customers, influencers, and channel partners to generate demand and build brand awareness for the company's products across all market segments.
• Visit construction sites, provide technical services, and support sales activities to enhance product usage and achieve KPIs for brand building.
• Relationship and Stakeholder Management - Build and maintain relationships with a diverse group of stakeholders, including masons, contractors, engineers, architects, and channel partners.
• Tailor solutions and support services to meet the specific needs, preferences, and challenges of each stakeholder group.
• Technical Expertise and Support - Serve as the technical expert on the company's cement and S&P product lines, offering guidance on product selection, usage, and application methods.
• Provide on-site technical consultation, troubleshooting, and problem-solving to enhance project outcomes and client satisfaction.
• Dealer and Influencer Support - Collaborate with sales teams to support channel management activities, focusing on new or declining dealers to strengthen partnerships.
• Organize workshops, training sessions, and plant visits to educate influencers on product usage and advantages.
• On-Ground Activation and Engagement - Conduct technical service activities, canopy events, customer guidance camps, and clinics to drive engagement and support channel partners.
• Market Feedback and Product Development - Provide feedback on product quality and suggest improvements based on field observations, client feedback, and performance assessments.
• Participate in new product development and process optimization initiatives, contributing to the innovation pipeline.
• Sales Collaboration and Upselling - Identify opportunities for upselling and cross-selling based on the technical advantages of the product range.
• Assist the sales team in overcoming technical objections and advocating for the premium product line.
• Compliance and Standards Adherence - Ensure that all technical activities comply with relevant legal and regulatory standards.
• Develop and implement technical standards, procedures, and documentation to support quality assurance and maintain compliance.
• Training and Knowledge Sharing - Create and manage technical manuals, guidelines, and FAQs to assist internal teams and customers.
• Share technical knowledge and best practices within the organization to foster continuous learning and improvement.
• Transparency and Accountability - Maintain clear and accurate records of technical data and project outcomes.
• Foster a culture of openness and transparency in operations, sharing information and establishing clear accountability mechanisms.
• Ethical Standards and Professional Conduct - Uphold the company's ethical standards in all activities, ensuring honesty, integrity, and adherence to the organization's commitment to integrity and ethics.
• Organizational and Project Management Skills - Prioritize tasks effectively and manage multiple projects simultaneously, adapting to changing priorities and demands with agility.
• Implement best practices in workflow management to reduce bottlenecks and improve output quality.
• Internal Stakeholders - Regional Technical Services Manager - Territory Sales Officer External Stakeholders - Contractors - Influencers - Customers/ Dealers

Technical Competencies

• Consultative Selling-Cements,Cross-functional Collaboration-Cements,Customer Relationship Management (CRM)-Cements,Documentation and Record-Keeping-Cements,Influencer Relationship Building-Cements,Knowledge of Sustainable Construction Practices-Cements,Operational Coordination-Cements,Quality Assurance-Cements,Stakeholder Management-Cements,Technical Documentation-Cements,Technical Support Coordination-Cements

Qualifications and Experience

• Educational Qualification - Bachelor's degree in Civil Engineering.
• Work Experience (Range of years) - 2-4 years of experience in technical support or service roles.
• Industry Knowledge - Knowledge of cement products, applications, and technical problem-solving.