District Technical Head

Adani Group; Indore District; On-site; INR 400,000 - 700,000; Full time

Job summary

Adani Group in Indore seeks a Technical Service Engineer to act as the lead technical expert for cement and related product lines. You will drive demand, educate influencers, and support sales with on-site consultations and problem-solving to ensure customer satisfaction and successful project outcomes.

The role requires a Civil Engineering background with 2-4 years of technical support experience, strong communication, and field coordination skills to manage multiple stakeholders and deliver

Qualifications

• Bachelor's degree in Civil Engineering.
• 2-4 years of experience in technical support or service roles.
• Knowledge of cement products, applications, and technical problem-solving.

Responsibilities

• Demand generation and brand building - engage with customers, influencers, and channel partners to generate demand and build brand awareness.
• Visit construction sites to provide technical services and support sales activities to enhance product usage and achieve KPIs.
• Relationship and stakeholder management with masons, contractors, engineers, architects and channel partners.
• Provide on-site technical consultation, troubleshooting, and problem-solving to improve project outcomes and client satisfaction.
• Assist sales teams in channel management and upsell opportunities.

Skills

Consultative selling

CRM

Stakeholder management

Technical support

Relationship building

Product knowledge

Education

Bachelor's degree in Civil Engineering

Job description

Purpose/Objective

• The Technical Service Engineer role serves as the primary technical expert and advisor for the company's cement and specialty products (S&P) lines, driving demand generation, brand building, and stakeholder engagement across various market segments.
• This role is responsible for providing comprehensive technical support, on-site consultation, and problem-solving to enhance customer satisfaction and project outcomes.

Key Responsibilities of Role

• Demand Generation and Brand Building - Engage with customers, influencers, and channel partners to generate demand and build brand awareness for the company's products across all market segments.
• Visit construction sites, provide technical services, and support sales activities to enhance product usage and achieve KPIs for brand building.
• Relationship and Stakeholder Management - Build and maintain relationships with a diverse group of stakeholders, including masons, contractors, engineers, architects, and channel partners.
• Tailor solutions and support services to meet the specific needs, preferences, and challenges of each stakeholder group.
• Technical Expertise and Support - Serve as the technical expert on the company's cement and S&P product lines, offering guidance on product selection, usage, and application methods.
• Provide on-site technical consultation, troubleshooting, and problem-solving to enhance project outcomes and client satisfaction.
• Dealer and Influencer Support - Collaborate with sales teams to support channel management activities, focusing on new or declining dealers to strengthen partnerships.
• Organize workshops, training sessions, and plant visits to educate influencers on product usage and advantages.
• On-Ground Activation and Engagement - Conduct technical service activities, canopy events, customer guidance camps, and clinics to drive engagement and support channel partners.
• Market Feedback and Product Development - Provide feedback on product quality and suggest improvements based on field observations, client feedback, and performance assessments.
• Participate in new product development and process optimization initiatives, contributing to the innovation pipeline.
• Sales Collaboration and Upselling - Identify opportunities for upselling and cross-selling based on the technical advantages of the product range.
• Assist the sales team in overcoming technical objections and advocating for the premium product line.
• Compliance and Standards Adherence - Ensure that all technical activities comply with relevant legal and regulatory standards.
• Develop and implement technical standards, procedures, and documentation to support quality assurance and maintain compliance.
• Training and Knowledge Sharing - Create and manage technical manuals, guidelines, and FAQs to assist internal teams and customers.
• Share technical knowledge and best practices within the organization to foster continuous learning and improvement.
• Transparency and Accountability - Maintain clear and accurate records of technical data and project outcomes.
• Foster a culture of openness and transparency in operations, sharing information and establishing clear accountability mechanisms.
• Ethical Standards and Professional Conduct - Uphold the company's ethical standards in all activities, ensuring honesty, integrity, and adherence to the organization's commitment to integrity and ethics.
• Organizational and Project Management Skills - Prioritize tasks effectively and manage multiple projects simultaneously, adapting to changing priorities and demands with agility.
• Implement best practices in workflow management to reduce bottlenecks and improve output quality.
• Internal Stakeholders - Regional Technical Services Manager - Territory Sales Officer External Stakeholders - Contractors - Influencers - Customers/ Dealers

Technical Competencies

• Consultative Selling-Cements,Cross-functional Collaboration-Cements,Customer Relationship Management (CRM)-Cements,Documentation and Record-Keeping-Cements,Influencer Relationship Building-Cements,Knowledge of Sustainable Construction Practices-Cements,Operational Coordination-Cements,Quality Assurance-Cements,Stakeholder Management-Cements,Technical Documentation-Cements,Technical Support Coordination-Cements

Qualifications and Experience

• Educational Qualification - Bachelor's degree in Civil Engineering.
• Work Experience (Range of years) - 2-4 years of experience in technical support or service roles.
• Industry Knowledge - Knowledge of cement products, applications, and technical problem-solving.