Technical Operations Engineer I

Navi Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Navi Limited is seeking a Tech Ops Engineer I to own first-level monitoring, triage, and resolution for platform operations in Bengaluru. You will investigate transaction failures, coordinate with banks, and support business teams within SOPs and SLAs.

The role suits engineers who enjoy production problem-solving, log analysis, and automation to boost operational efficiency. Responsibilities include monitoring dashboards, initial incident triage, data-driven debugging, and executing runbooks.

Qualifications

• 1-2 years of experience in backend engineering, production support, or tech operations.
• Strong fundamentals in SQL, APIs, and log-based debugging.
• Working knowledge of observability tools (Grafana/Kibana/Loki or equivalent).
• Basic scripting skills in Python or Bash for task automation.
• Strong analytical thinking, attention to detail, and communication skills.
• Ownership mindset and comfort working in on-call or incident-driven environments.

Responsibilities

• Monitor system health dashboards and respond to alerts promptly to maintain platform availability.
• Act as first responder for low-to-medium severity incidents and perform initial triage.
• Investigate issues using logs, data queries, and API-level debugging.
• Execute operational workflows (bulk actions, event replays, data corrections) using approved runbooks.
• Escalate high-severity issues with clear diagnostics and context.
• Partner with engineering and business teams to improve incident response and support quality.

Skills

SQL

APIs

Log-based debugging

Python/Bash scripting

On-call incident handling

Analytical thinking

Communication skills

Tools

Grafana

Kibana

Loki

Job description

About the Team

Navis Engineering team builds the backbone of our financial products spanning lending, payments, insurance, investments, and debt management. We operate as cross-functional teams that work closely with Product, Data, and Business functions to deliver reliable, high-performance systems at scale. Our engineers focus on solving real-world challenges through scalable architecture, automation, and long-term thinkingensuring every Navi product is built to serve millions efficiently and seamlessly.

About the Role

As a Tech Ops Engineer I, you will own first-level monitoring, triage, and resolution for Platform operations. You will investigate transaction failures, coordinate with vendors and banks, support business teams with queries, and execute operational tasks safely within defined SOPs and SLAs. This role is ideal for engineers who enjoy

problem-solving in production environments, can navigate logs and data confidently, and are motivated to improve operational efficiency through scripting and automation.

What Youll Own

• Monitor system health dashboards and respond to alerts promptly to maintain platform availability.


• Act as first responder for low-to-medium severity incidents and perform initial triage.


• Investigate issues using logs, data queries, and API-level debugging.


• Execute operational workflows (bulk actions, event replays, data corrections) using approved runbooks.


• Escalate high-severity issues with clear diagnostics and context.


• Partner with engineering and business teams to improve incident response and


• support quality.


• Contribute to SOPs, runbooks, and lightweight automation scripts.

What Makes You a Great Fit

• 1-2 years of experience in backend engineering, production support, or tech operations.


• Strong fundamentals in SQL, APIs, and log-based debugging.


• Working knowledge of observability tools (Grafana/Kibana/Loki or equivalent).


• Basic scripting skills in Python or Bash for task automation.


• Strong analytical thinking, attention to detail, and communication skills.


• Ownership mindset and comfort working in on-call or incident-driven environments.