Technical Support Specialist

TSMG Holding; Hyderabad; Hybrid; INR 1,200,000 - 1,600,000; Full time

Job summary

TSMG Holding is seeking a Technical Specialist to enhance operational systems and backend workflows. This position requires technical expertise in SQL, APIs, and automation while supporting data pipelines and performance optimization.

The ideal candidate will handle troubleshooting, improve workflows, and collaborate with engineering teams. Experience in data infrastructure and the ability to work in a fast-paced, hybrid environment are essential.

Qualifications

• Senior-level experience in technical operations, system support, or related fields.
• Strong analytical and problem-solving skills.
• Experience collaborating with engineering and operations teams.

Responsibilities

• Perform technical troubleshooting and support on operational systems.
• Monitor and maintain high-volume data pipelines.
• Act as the primary contact for technical support requests.

Skills

SQL

Python

RESTful APIs

ETL processes

Automation

Job description

Position Overview

We are looking for a highly technical and solution-oriented Technical Specialist to support operational systems, data pipelines, and backend workflows. This role combines operational support with technical troubleshooting, automation, and workflow management. The ideal candidate will act as the technical backbone of the operations team, helping maintain system reliability, support data infrastructure, and resolve complex technical issues that require deeper analytical and development-level expertise. This position is best suited for someone with strong SQL skills, experience with APIs and ETL processes, and a proactive mindset focused on improving operational efficiency.

Key Responsibilities

Technical Support & Operations

• Perform first-level technical troubleshooting before escalating issues to engineering teams
• Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams
• Support operational changes within data pipelines and workflow systems
• Execute scripts and automated processes for operational and developer support queues
• Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

• Monitor and maintain high-volume data pipelines
• Identify system failures, bottlenecks, and workflow inefficiencies
• Collaborate with engineering teams to recommend technical improvements and process optimizations
• Manage ETL workflows, including data extraction, transformation, and transfer processes
• Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

• Act as the primary point of contact for technical operational support requests
• Resolve technical issues beyond standard operational troubleshooting capabilities
• Conduct technical audits and backend data validation activities
• Execute complex database queries to ensure data integrity and operational health
• Bridge communication and workflow gaps between engineering and operations teams

Required Technical Skills

Programming & Integration

• Basic Python knowledge for backend scripting and automation
• Advanced SQL skills with experience writing and optimizing complex queries
• Experience working with RESTful APIs for data extraction and integration
• Ability to manage backend workflows and automation scripts

Data & Workflow Management

• Understanding of ETL processes and data pipeline operations
• Experience monitoring and troubleshooting automated workflows
• Familiarity with operational data systems and backend process management

Qualifications

• Senior-level experience in technical operations, system support, data infrastructure, or related technical roles
• Strong analytical and problem-solving abilities
• Ability to build, improve, and optimize workflows rather than simply follow existing processes
• Experience collaborating with engineering and operations teams on technical issue resolution and process improvements
• Strong communication and coordination skills in cross-functional environments

Preferred Competencies

• Self-driven and proactive approach to problem-solving
• Ability to manage multiple technical priorities simultaneously
• Strong attention to detail and system accuracy
• Comfortable working in fast-paced operational environments
• Experience supporting business-critical systems and workflows

Work Environment

• Hybrid technical and operational support role
• Collaboration with operations, engineering, and infrastructure teams
• May require weekend support coverage and handling time-sensitive escalations
• Fast-paced environment with evolving operational priorities