Technical Operations Area Manager - Coimbatore

Fresenius Medical Care; Chennai District; On-site; INR 334,800 - 446,400; Full time

Job summary

Fresenius Medical Care is seeking an experienced technician to provide on-site interventions, including installation and repair of machinery at client sites in Chennai, Tamil Nadu. The role focuses on fostering strong customer relationships, achieving service targets, and mentoring junior engineers.

The ideal candidate will have solid experience in technical services and a commitment to delivering high-quality support. Join our team and contribute to enhancing service efficiency and client satisfaction.

Qualifications

• Demonstrated experience in technical interventions and machine maintenance.
• Strong customer relationship management skills.
• Ability to mentor junior staff.

Responsibilities

• Provide on-site technical interventions for machinery operations.
• Engage with customers for technical support and relationship building.
• Achieve service targets and manage billing and invoicing.

Job description

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
• Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers.
• Own up a set of customers designated by ATM/ZTM for building and maintaining relationships.
• Reseller coordination - Inventory & Spares distribution TAT management.