Territory Manager - Technical Services

Fresenius Medical Care; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Fresenius Medical Care in Mumbai, India is seeking a Territory Manager - Technical Services to provide on-site technical interventions, installations, training, and maintenance to ensure optimal operation at client sites.

You will engage with customers, collaborate with sales and dealer teams, and mentor junior engineers while achieving service targets. A background in field service and strong relationship building are valued for this role.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
• Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
• Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
• Reseller coordination - Inventory & Spares distribution TAT management

Job description

Territory Manager - Technical Services – Job Description

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
• Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
• Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
• Reseller coordination - Inventory & Spares distribution TAT management

Diversity & Inclusion at Fresenius Medical Care Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services.

We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic.

We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success.

Our commitment to equality ensures that every individual has the opportunity to thrive.