Field service Engineer - Cochin

Fresenius Medical Care; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Fresenius Medical Care is seeking a Sr. Engineer to perform on-site interventions, including installation, training, repair, and maintenance. The role emphasizes engaging with customers, building strong relationships, and collaborating with sales teams to drive business growth.

Ideal candidates will complete required technical training, meet service targets, and oversee preventive maintenance while mentoring junior engineers and ensuring accurate documentation in CRM systems.

Qualifications

• Provide on-site technical interventions, including installation, training, repair, and maintenance.
• Engage with customers to deliver technical support and build strong relationships.
• Collaborate with sales and dealer teams by sharing technical insights to grow business.
• Complete required technical training and assessments to enhance proficiency.

Responsibilities

• Achieve service targets by negotiating and securing service contracts and spare parts sales.
• Manage billing, invoicing, and accounts receivable related to service activities.
• Oversee inventory of spare parts and tools to ensure adequate stock levels.
• Document all activities in Field Service Reports, CRM, and administrative records.
• Mentor junior engineers in escalation support and customer relations.

Skills

Field Service

Customer Support

Sales Collaboration

Training & Assessment

Maintenance & Repair

Job description

Job Description – Sr. Engineer

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.