Technical Lead – EDI Implementation & Support | Remote | Night Shift |

CareerXperts Technologies Private Limited; Bengaluru; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

CareerXperts Technologies Private Limited is seeking an experienced Technical Lead – EDI Implementation & Support to own end-to-end B2B integration projects for enterprise clients. You will design, implement, and optimize EDI maps, workflows, and partner communications across AS2, FTP/S, SFTP, and HTTP/S while ensuring high availability.

You will mentor engineers, coordinate incidents, perform SIT/UAT support, and drive performance testing.

Qualifications

• 7+ years of experience with EDI/B2B integration.
• Strong ANSI X12 and EDIFACT knowledge.
• Experience with XML, flat files, and spreadsheets.
• Experience with AS2, FTP/S, SFTP, and HTTP/S.
• Exposure to REST APIs and integration workflows.
• Good understanding of SQL queries and joins.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Design, develop, and maintain end-to-end integration solutions for cloud-based customers.
• Understand customer requirements and translate them into integration solutions.
• Develop, modify, and troubleshoot EDI maps and business processes.
• Configure and manage trading partner communication protocols (AS2, FTP/S, SFTP, HTTP/S).
• Create unit test plans and support SIT/UAT.

Skills

EDI integration

B2B integration

ANSI X12

EDIFACT

XML

REST APIs

SQL

Troubleshooting

Communication skills

Ownership

Tools

AS2

FTP/S

SFTP

HTTP/S

Job description

We are looking for an experienced Technical Lead – EDI Implementation & Support to work on end-to-end B2B integration solutions for enterprise customers. This role combines EDI implementation, integration development, production support, and technical troubleshooting.

The ideal candidate will have hands-on experience with EDI integration platforms, ANSI X12/EDIFACT standards, and B2B communication protocols. Candidates with a strong background in either implementation or production support, along with the ability to contribute across both areas, are encouraged to apply.

Work Mode: Remote

Working Hours: Night Shift (7 PM–4 AM IST or 9:30 PM–6:30 AM IST, depending on the role)

Key Responsibilities

• Design, develop, and maintain end-to-end integration solutions for cloud-based customers.
• Understand customer business requirements and translate them into effective integration solutions.
• Develop, modify, and troubleshoot EDI maps and business processes.
• Configure and manage trading partner communication protocols, including AS2, FTP/S, SFTP, and HTTP/S.
• Create unit test plans, perform unit testing, and support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Troubleshoot complex production issues, drive root-cause analysis, and implement permanent fixes.
• Lead the resolution of critical customer incidents, including Severity 1 and Severity 2 tickets.
• Coordinate ticket prioritization, assign work to engineers during the shift, and drive reprocessing activities during major incidents.
• Conduct performance testing for high-volume integrations and optimize solutions to meet performance requirements.
• Prepare technical documentation, go-live plans, warranty support plans, and support transition documentation.
• Mentor and guide implementation and support engineers.
• Collaborate with internal teams to ensure effective customer service and timely issue resolution.
• Take ownership of customer systems and manage multiple projects or issues within agreed timelines.

Required Skills & Experience

• 7+ years of experience working with EDI integration products or B2B integration platforms.
• Strong understanding of ANSI X12 and EDIFACT standards.
• Hands-on experience with XML, flat files, and spreadsheets.
• Experience with communication protocols such as AS2, FTP/S, SFTP, and HTTP/S.
• Exposure to REST APIs and integration workflows.
• Good understanding of SQL queries and joins.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently, collaborate across teams, and take ownership of customer issues.

Who Should Apply?

• Technical professionals experienced in EDI implementation and integration development.
• EDI production support engineers experienced in complex troubleshooting and incident management.
• Technical leads with experience across both implementation and support functions.

Important: These are remote, night-shift roles. Candidates must be comfortable working in the applicable shift timings.