Senior Support Engineer - EDI

Angel and Genie; Bengaluru; Remote; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced Senior Support Engineer - EDI to deliver high-level support for EDI integration. You'll troubleshoot issues, perform bug fixes, and work closely with internal teams to resolve customer problems. Ideal candidates have 6-12 years of EDI mapping experience and a good understanding of relevant standards and protocols. The position is remote, with night shifts required.

Qualifications

• 6-12 years of experience with EDI mapping (EDI to XML, EDI to flat file).
• Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards.
• Experience with transfer protocols such as AS2, FTP/s, SFTP and HTTPS.
• Team player with good written and verbal communication skills.
• Good experience with deep log analysis or root cause analysis.

Responsibilities

• Respond to incidents and event-driven alerts, troubleshoot customer issues.
• Investigate data-related EDI issues and inform customers with the root cause.
• Bug-fixes for EDI translation issues identified in production.
• Trading partner onboarding and creation of SFTP/AS2 setups.
• Work effectively with other internal departments to ensure high support.

Skills

EDI mapping

ANSI X12

EDIFACT

XML

SFTP

Problem-solving

Communication skills

Job description

Senior Support Engineer - EDI

Angel and Genie is looking for an experienced Senior Support Engineer - EDI to provide high-level support and troubleshooting for EDI integration.

Key Responsibilities

• Respond to incidents and event‑driven alerts, troubleshoot customer issues.
• Investigate data‑related EDI issues and inform customers with the root cause.
• Bug‑fixes for EDI translation issues identified in production.
• Trading partner onboarding and creation of SFTP/AS2 setups.
• Work effectively with other internal departments to ensure the highest level of support for customers.
• Timely escalation of critical issues.
• Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Qualifications & Experience

• 6‑12 years of experience with EDI mapping (EDI to XML, EDI to flat file, etc.).
• Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards.
• Experience with XML, flat files and spreadsheets.
• Experience with transfer protocols such as AS2, FTP/s, SFTP and HTTPS.
• Team player with good written and verbal communication skills.
• Analytical and problem‑solving skills.
• Good experience with deep log analysis or root cause analysis.
• Good understanding of business processes.

Preferred Skills

• Experience in B2B/EDI Support role.

Work Mode

Remote (Night shift – 9:00 pm–6:30 am).

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Business Development, Production, and Other.

Industries

Retail, Transportation, Logistics, Supply Chain and Storage, and Automation Machinery Manufacturing.