Technical International Support - Voice

Joulestowatts Business Solutions Pvt. Ltd.; Bengaluru; On-site; INR 468,000 - 572,000; Full time

Benefits offered by this job

2-Way Cab Facility

5 Days a Week

Job summary

Joulestowatts Business Solutions Pvt. Ltd. is seeking a Technical Support Executive (International Voice Process) in Bengaluru to provide technical assistance for HP products.

The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support. Role requires graduate qualifications, experience in technical support or international voice processes, and strong English communication.

Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.

Responsibilities

• Handle international inbound voice calls from HP products.
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Skills

Technical support

International voice

Windows OS

Networking basics

Troubleshooting

Customer handling

English fluency

Education

Graduate degree

Job description

Technical Support Executive ( international l Voice Process)

Role Overview

We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.

Role & responsibilities

Job Details

Role: Technical Support Executive International Voice Process

CTC: 5.2 LPA

Work Days: 5 Days a Week

Shift: Rotational Shifts

Transportation: 2-Way Cab Facility

Joining: Immediate Joiners Preferred Key Skills

for more details contact Afridi - 6363806713

Key Responsibilities

• Handle international inbound voice calls from HP products..
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.

Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills