International Technical Support - Social media platforms

Joulestowatts Business Solutions Pvt. Ltd.; Bengaluru; On-site; INR 468,000 - 572,000; Full time

Job summary

Joulestowatts Business Solutions Pvt. Ltd. is seeking a Technical Support Executive for international voice support on HP products.

The role involves troubleshooting hardware and software, guiding customers through solutions, and delivering high-quality voice support to an international audience. Role requires experience in technical support or international voice processes, strong English communication, and the ability to work in rotational shifts with cab facilities.

Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.

Responsibilities

• Handle international inbound voice calls from HP products.
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• Follow technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Skills

Technical support

International voice

Customer handling

Communication

Problem solving

Education

Graduate in any discipline

Tools

Windows OS

Networking

Printer troubleshooting

Job description

Technical Support Executive ( international l Voice Process)

Role Overview

We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.Role & responsibilities

Job Details

Role: Technical Support Executive International Voice Process

CTC: 5.2 LPA

Work Days: 5 Days a Week

Shift: Rotational Shifts

Transportation: 2-Way Cab Facility

Joining: Immediate Joiners Preferred Key Skills

Key Responsibilities

• Handle international inbound voice calls from HP products..
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.

Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills