Technical Helpdesk Executive

Edge Business Solutions; Gurugram District; Remote; INR 250,000 - 420,000; Full time

Job summary

Edge Business Solutions, LLC is seeking Technical Help Desk Executives to provide remote support to dealership technicians and service centers. The role involves handling inbound queries, diagnosing vehicle issues, guiding technicians through troubleshooting steps, and ensuring timely resolution of service tickets.

You will diagnose engine, transmission, wiring, ECU and sensor problems, analyze DTCs, coordinate with field teams, and maintain precise CRM records and documentation.

Qualifications

• Basic knowledge of 2-wheeler electrical and mechanical systems.
• Familiarity with diagnostic tools such as Multimeter, OBD scanners.
• Good communication skills in Hindi; basic English knowledge preferred.
• Basic computer proficiency for CRM and documentation.

Responsibilities

• Provide telephonic technical support for 2-wheeler electrical and mechanical issues.
• Diagnose problems related to engine, transmission, fuel injection, wiring, battery, ECU, sensors, brakes, and suspension.
• Analyze diagnostic trouble codes (DTCs) and guide technicians on repairs.
• Coordinate with field teams and elevate complex technical issues when required.
• Maintain accurate CRM records and technical documentation.

Skills

2-wheeler systems

CRM usage

Hindi communication

English basics

Tools

Multimeter

OBD Scanner

Compression Gauge

Job description

We are looking for Technical Help Desk Executives to provide remote technical support to dealership technicians and service centers. The role involves handling inbound technical queries, diagnosing vehicle issues, guiding technicians through troubleshooting processes, and ensuring timely resolution of service tickets.

Key Responsibilities

• Provide telephonic technical support for 2-wheeler electrical and mechanical issues.
• Diagnose problems related to engine, transmission, fuel injection, wiring, battery, ECU, sensors, brakes, and suspension.
• Analyze diagnostic trouble codes (DTCs) and guide technicians on repairs.
• Coordinate with field teams and elevate complex technical issues when required.
• Maintain accurate CRM records and technical documentation.

Required Skills

• Basic knowledge of 2-wheeler electrical and mechanical systems.
• Understanding of diagnostic tools such as Multimeter, OBD Scanner, Compression Gauge, etc.
• Good communication skills in Hindi; basic English knowledge preferred.
• Basic computer proficiency for CRM and documentation.