Deputy Manager - Remote Vehicle Diagnostics

Mahindra And Mahindra Limited; Chennai; Remote; INR 1.000.000 - 1.500.000; Vollzeit

Zusammenfassung

Mahindra And Mahindra Limited is seeking a Deputy Manager for Remote Vehicle Diagnostics to provide remote diagnostic support and proactive vehicle health analysis via connected platforms and telematics. You will work with dealers and the engineering team to diagnose faults and reduce vehicle downtime.

The role requires 2–4 years in automotive technical support, expertise in vehicle electricals/electronics, and knowledge of OTA and connected vehicle technologies.

Qualifikationen

• BE/B.Tech in Automobile/Mechanical/Electrical & Electronics/Mechatronics.
• 2–4 years of experience in automotive technical support.

Aufgaben

• Technical Helpdesk Support - monitor and analyze vehicle health data via telematics and remote diagnostic platforms.
• Data Analysis & Reporting - identify trends in field issues and report diagnostic findings.
• Knowledge Management - develop and maintain troubleshooting guides with the technical team.
• Helpdesk Ticket Management - track and manage support tickets from initiation to closure, prioritizing cases by downtime and severity.

Kenntnisse

Automotive troubleshooting

Connected vehicle technologies

OTA technologies

Analytical skills

Automotive electricals & electronics

Ausbildung

BE/B.Tech in Automobile/Mechanical/Electrical & Electronics/Mechatronics

Tools

Diagnostics tools

Jobbeschreibung

Deputy Manager- Remote Vehicle Diagnostics Responsibilities & Key Deliverables

The objective of Support Engineer is providing remote diagnostic assistance and technical support for vehicles through connected vehicle platforms, telematics systems, diagnostic tools, and dealer support channels.

• Technical Helpdesk Support - Monitor and analyze vehicle health data received through telematics and remote diagnostic platforms, perform remote fault diagnosis of IC engine vehciles & Electric vehicles therby improve vehicle uptime through proactive technical intervention
• Data Analysis & Reporting - Analyze recurring field issues and identify trends / failure patterns and report diagnostic findings
• Knowledge Management - Develop and maintain troubleshooting guides in support reporsitory by working closely with technical team
• Helpdesk Ticket Management - Track and manage support tickets from initiation to closure, maintain records of diagnosis and corrective actions, prioritize cases based on vehicle downtime, customer impact and severity

Preferred Industries Automobile Education Qualification BE/B.Tech in Automobile Engineering/Mechanical Engineering/ Electrical & Electronics engineering/Mechatronics General Experience Around 2 to 4 years experience in technical support in Automotive industry

Primary Skills:

• Experience in automotive troubleshooting
• Exposure to latest technologies in automobiles including connected vehicle technologies, OTA etc.
• Good analytical skills
• Knowledge in automotive electricals and electronics

Secondary Skills:

• Technical Proficiency: Vehicle fault diagnosis, in-vehicle network diagnostics, DTC interprtation
• Behaviourial & Communication: Customer focused mindset, Strong verbal and written communication skills for effective communication with customer and technical teams
• Problem-Solving: Aptitude for developing quick and effective solutions to field issues
• Project Management: Ability to manage multiple tasks and projects efficiently
• Attention to Detail: Ensuring accuracy in diagnosis

Experience Level Mid Level