Deputy Manager- Tekline

Mahindra And Mahindra Ltd.; Faridabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Mahindra & Mahindra Ltd. seeks a senior automotive engineer to provide remote technical assistance to dealers, troubleshoot complex issues, and drive root-cause analysis for product improvements.

The role emphasizes enhancing dealer technical capabilities and supporting new product launches from a technical support perspective. The ideal candidate has 5–10 years of experience, strong electrical & electronics knowledge, and solid communication skills to coordinate with upstream teams and

Qualifications

• 5–10 years of general experience in automotive engineering.
• Strong technical knowledge on automobiles.
• Data analytics and root-cause analysis.
• Good written and spoken communication skills.
• Hand holding and capability building of dealership personnel.

Responsibilities

• Provide remote technical assistance to dealers for complex trouble shooting of unresolved problems.
• Conduct failure root-cause analysis and share information with upstream teams for product improvements.
• Enhance technical capabilities of dealer personnel.
• Conduct dealership audits on technical aspects.
• Support smooth new product launches from the technical support side.

Skills

Automotive engineering

Electrical & electronics

Root cause analysis

Data analytics

Troubleshooting

Communication skills

Education

BE/BTech in Mechanical

BE/BTech in Automobile

Job description

TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.

Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems

Failure Root cause analysis and share information with upstream teams for product improvements

Enhance technical capabilities of dealer personnel

Dealership audit on technical aspects

Ensuring smooth new product launches from technical support side

Education Qualification

Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

5 to 10 years

Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.

Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building

Critical Experience

Job Segment: Electrical, Engineer, Engineering, Automotive