Technical Assistant

Eduteria; Patna; On-site; INR 250,000 - 420,000; Full time

Job summary

Eduteria in Patna, India, is seeking a tech support associate to assist with the online learning platform and related systems. You will troubleshoot issues faced by students, trainers, and staff while maintaining LMS records and coordinating with both technical and academic teams.

The role involves monitoring system performance, preparing user guides, and ensuring data accuracy in line with company policies. A proactive learner mindset and strong communication are essential.

Qualifications

• Basic knowledge of computer hardware, software, and networking.
• Familiarity with Microsoft Office and Google Workspace.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies.

Responsibilities

• Provide technical support for Eduteria's online learning platform and related systems.
• Troubleshoot technical issues faced by students, trainers, and internal team members.
• Maintain and update course content, user accounts, and LMS records.
• Coordinate with technical and academic teams to ensure smooth platform operations.
• Monitor system performance and report issues to the concerned team.
• Prepare technical documentation, user guides, and reports as required.
• Assist in software installations, system configurations, and routine maintenance.
• Ensure data accuracy, confidentiality, and compliance with company policies.
• Perform any other duties assigned by the Reporting Manager in line with business requirements.

Skills

Basic IT knowledge

Office & collaboration tools

Troubleshooting

Communication skills

Teamwork & independence

Learning mindset

Job description

Key Responsibilities

• Provide technical support for Eduteria's online learning platform and related systems.
• Troubleshoot technical issues faced by students, trainers, and internal team members.
• Maintain and update course content, user accounts, and learning management system (LMS) records.
• Coordinate with the technical and academic teams to ensure smooth platform operations.
• Monitor system performance and report technical issues to the concerned team.
• Prepare technical documentation, user guides, and reports as required.
• Assist in software installations, system configurations, and routine maintenance.
• Ensure data accuracy, confidentiality, and compliance with company policies.
• Perform any other duties assigned by the Reporting Manager in line with business requirements.

Skills & Qualifications

• Basic knowledge of computer hardware, software, and networking.
• Familiarity with Microsoft Office/Google Workspace and online collaboration tools.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and adapt to changing business needs.