Training Executive

INPRO; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

INPRO in Pune is seeking a training specialist to identify training needs and onboard technical support staff, delivering classroom, virtual, and hands-on training.

You will develop SOPs, guides, and presentations, coordinate with SMEs and managers for content accuracy, and assess trainee performance while tracking learning metrics to ensure SLA compliance and quality standards.

Qualifications

• Strong knowledge of technical support processes and IT fundamentals.
• Excellent communication, presentation, and coaching skills.
• Ability to simplify complex technical concepts.
• Strong analytical, reporting, and interpersonal skills.
• Proficiency in MS Office and training tools.

Responsibilities

• Identify training needs and conduct onboarding for technical support staff.
• Deliver classroom, virtual, and hands-on technical training.
• Train employees on products, tools, troubleshooting, and support processes.
• Develop and update training materials (SOPs, guides, presentations).
• Coordinate with SMEs and managers to ensure content accuracy.
• Assess trainee performance and track training metrics.
• Collect feedback, support upskilling initiatives, and ensure quality and SLA compliance.

Skills

Technical support processes

IT fundamentals

Communication skills

Presentation skills

Coaching skills

Analytical skills

MS Office

Training tools

Tools

MS Office

Training tools

Job description

Key Responsibilities

• Identify training needs and conduct onboarding for technical support staff

• Deliver classroom, virtual, and hands-on technical training

• Train employees on products, tools, troubleshooting, and support processes

• Develop and update training materials (SOPs, guides, presentations)

• Coordinate with SMEs and managers to ensure content accuracy

• Assess trainee performance and track training metrics

• Collect feedback, support upskilling initiatives, and ensure quality and SLA compliance

Skills & Competencies

• Strong knowledge of technical support processes and IT fundamentals

• Excellent communication, presentation, and coaching skills

• Ability to simplify complex technical concepts

• Strong analytical, reporting, and interpersonal skills

• Proficiency in MS Office and training tools