Technical Support

Awign; Arishinakunte; On-site; INR 300,000 - 420,000; Full time

Job summary

A leading technology solutions provider in India is seeking a dedicated Technical Support Specialist to efficiently manage their Learning Management System (LMS) and handle support tickets. Responsibilities include organizing training courses, managing webinars, and analyzing data. The ideal candidate should have strong communication skills and advanced Excel proficiency. This role requires detail-oriented individuals who can multitask effectively in a rotational shift environment.

Qualifications

• Ability to address client concerns clearly and professionally.
• Experience managing data and generating reports.

Responsibilities

• Handle and resolve support tickets promptly.
• Manage the LMS for an enhanced user experience.
• Upload and organize training courses on various platforms.
• Coordinate and manage live webinars.
• Efficiently manage, organize, and analyze data.

Skills

Strong written and verbal communication skills

Advanced skills in Microsoft Excel

Job description

Job Summary

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course uploads, managing webinars, and dealing with data-related tasks.

Location

Domlur, Bangalore

Work hours

10:00 AM – 7:00 PM IST

Shift

Rotational Shift

Relevant Experience

Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience. Upload and organize training courses on various platforms, ensuring content is accurate and updated.

Key Responsibilities

• Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.
• Upload and organize training courses on various platforms, ensuring content is accurate and updated.
• Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during sessions.
• Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Required Skills and Qualifications

• Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.
• Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.

Preferred Attributes

• Detail-oriented with a strong ability to multitask.
• Experience with LMS platforms and ticketing systems is a plus.
• Ability to work independently and manage multiple priorities effectively.