Tech Support Executive

ESP Engineered; Mumbai; On-site; INR 89,280 - 111,600; Full time

Job summary

ESP Engineered in Mumbai is looking for an individual to join their Dreamtime Learning Online School team. The role involves configuring the LMS, collaborating with the Curriculum team, and supporting teachers by resolving tech issues. Candidates should be fluent in English and Hindi, with experience in a learning management system. The position offers a work-from-home opportunity with a salary between 8,000 to 10,000 INR. A laptop and internet connection are mandatory.

Qualifications

• Experience with learning management systems and bulk user uploads using CSV files.
• Ability to conduct training sessions for new users.
• Strong troubleshooting skills for tech-related queries.

Responsibilities

• Configure the LMS after training and upload new courses.
• Facilitate resolution of IT issues connected to the LMS.
• Create effective learning content with the Curriculum team.
• Collaborate with teachers to enhance classroom lessons.
• Resolve tech-related queries from users.
• Conduct training and produce guideline documents.

Skills

Fluent in English

Fluent in Hindi

Basic hardware troubleshooting

Computer skills (Excel, Google Suite)

Job description

Dreamtime Learning Online School - Position

• Work from home
• Salary 8 to 10k max
• Laptop is mandatory with proper internet connectivity

Configure the LMS after undergoing training, including uploading new courses (lesson plans and supporting documents) and creating interactivities (using the chosen course authoring tool or interactivity creation tools).

Facilitate the escalation and resolution of IT issues connected to the learning management system and/or external tools.

Collaborate with the Curriculum team to create effective learning courses and learning experiences according to pedagogical/instructional design best practices.

Collaborate with teachers (referred to as Cheerleaders) in composing effective technology‑infused, content‑based lessons and support the teachers as they implement the lessons in their classrooms.

Resolve tech‑related queries from parents and teachers with the help of the tech team.

Conduct training and create guideline documents of tech products and processes.

Assist in evaluating new tech products and services.

Experience: Must connect with users and solve tech‑related queries; should have worked on a learning management system, performed bulk upload of users using CSV files, and be fluent in English and Hindi to provide LMS induction training to new users (teacher/parent/learner).

Total Experience: 0 to 6 years.

Computer Skills: Excel, Google Suite (Drive, Docs, Slides, Sheets), basic hardware troubleshooting (e.g., camera, audio in Zoom meetings), and basic MIS to maintain an update sheet to inform management of queries resolved daily.