Tech writer

Quest Global; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Quest Global is seeking a skilled Technical Writer to create and maintain support materials, including product manuals and procedures for O&G tools, within an agile enterprise setting.

You will collaborate with SMEs and AMO technicians, produce clear instructional guides, and ensure materials meet the needs of both new users and advanced readers. A strong background in mechanical engineering and content management is required.

Qualifications

• Experience as a Technical Writer with ability to describe complex concepts.
• 3–5 years of experience in technical writing for industrial equipment.
• Strong English communication and collaboration with global teams.
• Familiarity with content management and documentation tools.

Responsibilities

• Generate technical content from existing documentation and tool manuals of O&G tools.
• Strategize, plan and execute content level and description.
• Collaborate with SME and AMO technicians and suggest Event-based Maintenance (EBM) strategies.
• Interact with technicians and update content for improved productivity.
• Write engaging content from AMO's technician point of view.

Skills

Technical writing

Content management

English communication

Team collaboration

Deadline management

Education

BE/BTech Mechanical Engineering

Tools

MADCAP Flare

ArborText

Adobe InDesign

Documentum

XML authoring

Job description

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Job Description

The Technical Writer will be responsible for creating and maintaining support material such as Product Manuals, procedures for O&G tools from Content Management tool. As a member of a small, dynamic documentation team and an integral part of the enterprise organization within an agile environment, he or she will make sure that instructional guides and reference manuals are clear enough for new users and detailed enough for advanced ones.

Essential Responsibilities

• Generate technical content from existing documentation and tool manuals of O&G tools
• Strategize, Plan and execute content level and description
• Collaborate with SME and AMO technicians and suggest Event-based Maintenance (EBM) strategies instead of Levels of Maintenance (LoM) based on tools usage and repair cycles
• Interact with technicians (end-users) and update chunks for improved productivity
• Write engaging content from AMO's technician point of view

Requirements

• Have proven skills in describing and explaining complex concepts and procedures
• Candidate should possess 5-10 years of experience in technical writing
• Clear Strategic thinker and team skills are critical
• Coordinate with Global teams and attend calls during the off-hours, if needed
• Have excellent written/verbal communication skills, particularly in English
• Be an excellent team player
• Be able to work under pressure and meet all deadlines
• Can work with minimal supervision in a very dynamic work environment

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Desired Characteristics

• Have worked on user documentation, preferably online as well as PDF
• Content Management and application development know-how would be a plus
• Experience with Content Management modeling tools
• Experience with various documentation tools (e.g. Documentum)
• General knowledge on agile software development

Tools

Proficiency in MS Office, Adobe InDesign, Adobe Illustrator, XML authoring (Arbor text/Madcap Flare etc.)

Additional Skills

• CAD tools such as SolidWorks, etc.

Candidate Background and competencies

Education & Experience

• BE/B tech or equivalent degree in Mechanical Engineering
• 3-5 years of experience as a Technical Writer skill.
• Experience in industrial equipment and systems comprising of Mechanical, Electronics and Software functionality will be a plus.