Tech Support

Tagbin Services; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Tagbin Services in Gurugram is seeking a Tech Support professional to provide technical assistance, troubleshoot server motors, and manage networking issues on-site. You will communicate with clients to understand issues and deliver effective solutions, while maintaining precise records of cases and resolutions.

The role requires at least 1 year in tech support, strong router/networking skills, and the ability to work on-site in Gurugram.

Qualifications

• 1 year minimum experience in technical support.
• Proficient in troubleshooting server motors.
• Strong networking skills, especially with routers.
• Excellent communication skills, B2+ level.
• Willingness to work on-site in Gurugram, Haryana.

Responsibilities

• Provide technical support and troubleshooting for server motors.
• Manage and resolve networking issues, including configuring and maintaining routers.
• Communicate effectively with clients to understand their issues and provide solutions.
• Maintain accurate records of issues and resolutions.
• Collaborate with the team to ensure high-quality service delivery.

Skills

Tech support

Troubleshooting

Networking (Routers)

Communication (B2+)

Job description

ABOUT THE ROLE

Join us as a Tech Support in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days.
You will provide technical support, troubleshoot server motors, and manage networking issues including routers. Your role involves ensuring effective communication and maintaining high standards of customer service.

KEY RESPONSIBILITIES

1. Provide technical support and troubleshooting for server motors.
2. Manage and resolve networking issues, including configuring and maintaining routers.
3. Communicate effectively with clients to understand their technical issues and provide solutions.
4. Maintain accurate records of issues and resolutions.
5. Collaborate with team members to ensure high-quality service delivery.

REQUIRED SKILLS AND EXPERIENCE

1. Minimum of 1 year experience in technical support.
2. Proficiency in troubleshooting server motors.
3. Strong networking skills, particularly with routers.
4. Excellent communication skills, with a proficiency level of B2+.
5. Ability to work on-site in Gurugram, Haryana.

WHAT WE OFFER

A dynamic work environment where creativity and technology meet to create immersive experiences. Opportunities to work on high-profile projects and collaborate with a diverse team of professionals. A supportive workplace that values innovation and professional growth.