Technical Helpdesk Executive-

Tagbin Services; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

TAGBIN SERVICES PRIVATE LIMITED is seeking a Technical Helpdesk Executive - Domestic Desk in Gurugram, Haryana. This on-site, full-time role supports hardware issues, driver reinstalls, and documenting error patterns to keep digital operations smooth.

You will assist with level-1 support for on-site venue operations, handle software hangs, driver errors, and network issues, and guide site teams through hardware checks and remote interventions.

Qualifications

• Proficiency in hardware troubleshooting, Active Directory, and remote desktop management.
• Ability to conduct network connectivity checks and troubleshoot minor network issues.
• Strong documentation skills for tracking error patterns and system logs.
• Excellent communication skills to guide and assist on-site teams effectively.
• Ability to work on-site in Gurugram, Haryana, India.

Responsibilities

• Provide level-1 technical support to on-site venue operations teams for software hangs, driver errors, and network issues.
• Assist site teams in performing hardware driver reinstalls, display calibrations, and router reboots remotely.
• Document ongoing kiosk error patterns and check remote operational system logs.
• Flag persistent hardware faults to the maintenance team for further action.
• Guide on-site technicians through manual cable checks, power-cycling methods, and input changes.

Job description

ABOUT THE ROLE

Join us as a Technical Helpdesk Executive - Domestic Desk in Gurugram, Haryana, India. This is a full-time, on-site position with a requirement to join within 60 days. You will play a crucial role in assisting with hardware driver reinstalls and documenting error patterns to ensure smooth digital operations.

KEY RESPONSIBILITIES

1. Provide level-1 technical support to on-site venue operations teams, addressing software hangs, driver errors, and network issues.
2. Assist site teams in performing hardware driver reinstalls, display calibrations, and router reboots remotely.
3. Document ongoing kiosk error patterns and check remote operational system logs.
4. Flag persistent hardware faults to the maintenance team for further action.
5. Guide on-site technicians through manual cable checks, power-cycling methods, and input changes.

REQUIRED SKILLS AND EXPERIENCE

1. Proficiency in hardware troubleshooting, Active Directory, and remote desktop management.
2. Ability to conduct network connectivity checks and troubleshoot minor network issues.
3. Strong documentation skills for tracking error patterns and system logs.
4. Excellent communication skills to guide and assist on-site teams effectively.
5. Ability to work on-site in Gurugram, Haryana, India.

WHAT WE OFFER

Join a dynamic team at TAGBIN SERVICES PRIVATE LIMITED and contribute to creating immersive digital experiences. Work in a collaborative environment with opportunities for professional growth.