Customer Support - Domestic Process

Tagbin Services; Gurugram District; On-site; INR 320,000 - 480,000; Full time

Job summary

Tagbin Services in Gurugram, India is seeking a Customer Support - Domestic Process for a full-time, on-site role. Joining within 60 days, you will handle inquiries across phone, email, and chat, and maintain high customer satisfaction through efficient problem-solving and coordinated teamwork.

Daily tasks include addressing inquiries, resolving issues, and keeping precise records while collaborating with internal teams to meet and exceed customer expectations.

Qualifications

• Excellent communication in English and Hindi.
• Strong problem-solving and attention to detail.
• Ability to work in a fast-paced environment.
• Experience with customer support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues by identifying root causes and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
• Provide feedback and suggestions to improve customer service processes.

Skills

English

Hindi

Problem solving

Attention to detail

Multitasking

CRM software

Customer-centric

Job description

ABOUT THE ROLE

Join us as a Customer Support - Domestic Process in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days.
You will deliver exceptional customer service by addressing inquiries and resolving issues with efficiency and professionalism. You will be accountable for maintaining high levels of customer satisfaction and ensuring seamless communication between clients and internal teams.

KEY RESPONSIBILITIES

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues by identifying root causes and providing appropriate solutions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
5. Provide feedback and suggestions to improve customer service processes.

REQUIRED SKILLS AND EXPERIENCE

1. Excellent communication skills in English and Hindi.
2. Strong problem-solving abilities and attention to detail.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Proficiency in using customer support software and tools.
5. A customer-centric approach with a passion for delivering high-quality service.

WHAT WE OFFER

A dynamic work environment with opportunities for growth and development. You will be part of a team that values creativity and innovation.