Network Support Executive

Tagbin Services; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Dynamic team

Innovative projects

Job summary

Tagbin Services in Gurugram, Haryana invites a Network Support Executive for a full-time on-site role. You will monitor network performance, troubleshoot connectivity issues, and provide expert assistance to users while coordinating with IT teams to maximise uptime.

The ideal candidate has strong networking fundamentals, TCP/IP, LAN/WAN, routers and switches, and relevant certifications such as CCNA or higher.

Qualifications

• Strong networking fundamentals, protocols, and advanced network architectures.
• Deep knowledge of TCP/IP, LAN, WAN, routers and switches, and topologies.
• Extensive IT support experience in network-focused roles with large-scale environments.
• CCNA or equivalent certification; CCNP or higher preferred.
• Advanced troubleshooting using diagnostic/monitoring tools like Wireshark and SolarWinds.
• Experience configuring and managing firewalls, VPNs, DNS, and DHCP; strong security understanding.

Responsibilities

• Continuously monitor network connectivity and performance using advanced tools to ensure optimal operations.
• Diagnose and troubleshoot LAN, Wi-Fi, and WAN issues to minimize downtime.
• Provide expert-level user support for intricate connectivity problems with timely resolutions.
• Escalate critical infrastructure issues and follow up for swift resolution.
• Maintain detailed incident records and prepare performance reports for management.
• Collaborate with IT teams to improve network reliability, security, and scalability.

Skills

Networking basics

TCP/IP expertise

LAN/WAN knowledge

Router/Switch config

CCNA or higher

Wireshark & SolarWinds

Firewall/VPN/DNS/DHCP

Incident management

Tools

Wireshark

SolarWinds

Job description

ABOUT THE ROLE

Join us as a Network Support Executive in Gurugram, Haryana. This is a full-time permanent on-site role. You will be responsible for comprehensive monitoring of network performance, advanced troubleshooting of connectivity issues, providing expert assistance to users, and coordinating with IT teams to ensure maximum network uptime and efficiency.

KEY RESPONSIBILITIES

1. Continuously monitor network connectivity and performance metrics using advanced network management tools to ensure optimal operations.
2. Diagnose and troubleshoot complex LAN, Wi-Fi, and WAN issues utilizing packet analyzers and diagnostic software to minimize downtime.
3. Provide expert-level support to users with intricate connectivity problems, ensuring timely and effective resolution.
4. Escalate critical infrastructure issues to higher-level support and follow up rigorously for swift resolution.
5. Maintain detailed and accurate records of incidents, resolutions, and performance metrics, and prepare analytical reports for management.
6. Collaborate with IT teams to implement strategies for improving network reliability, security, and scalability.

REQUIRED SKILLS AND EXPERIENCE

1. Strong knowledge of networking fundamentals, protocols, and advanced network architectures.
2. In-depth understanding of TCP/IP, LAN, WAN, routers, switches, and network topologies.
3. Extensive IT support experience in network-focused roles, with a proven track record of managing large-scale network environments.
4. CCNA or equivalent certification, with a preference for CCNP or higher-level certifications.
5. Advanced network troubleshooting skills, including proficiency with diagnostic and monitoring tools such as Wireshark and SolarWinds.
6. Experience with configuring and managing firewalls, VPNs, DNS, and DHCP, along with a solid understanding of network security principles.

BENEFITS AND PERKS

You will be part of a dynamic team working on innovative projects and immersive digital experiences.