Tech Relationship Management

NPCI; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NPCI invites applications for an Associate in Relationship Management - Commercial Banks. The role centers on end-to-end technical delivery for NPCI payment products, onboarding banks, certification, and production rollout, ensuring seamless integration and compliance.

You will collaborate with Product, Technology, Operations, and bank teams to drive UAT, risk tracking, and performance reviews while improving stability and customer experience across NPCI products.

Qualifications

• Experience at Associate level or similar in payments or banking tech.
• Understanding of end-to-end project delivery and relationships with banks.

Responsibilities

• Own the full lifecycle of bank integrations: onboarding, certification, production rollout, and post-production validation.
• Drive requirement understanding and alignment through TSDs, BRDs, FRDs, and Operational Circulars.
• Lead technical discussions with bank teams and ensure solution design alignment.
• Manage UAT, pre-production readiness, internal sanity testing, and rollout planning.
• Track dependencies, risks, timelines, and milestones using structured plans and trackers.
• Coordinate with Product, Technology, Operations, Network, and Certification teams to ensure smooth delivery.
• Act as the primary technical interface for partner banks across NPCI products.

Skills

project execution

Basic understanding of ...

Job description

National Payments Corporation of India (NPCI) | Full Time

• Department Relationship Management - Commercial Banks
• Date Opened 11/08/2026
• Experience Level Associate
• Required Skills
  • project execution
  • Basic understanding of ...
  • +35
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

Five Tenets of the NPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

The TechRelationship Manager (TRM) is responsible for end ‑ to ‑ end technicaldelivery, production stability, and performance management of NPCI paymentproducts across assigned banking partners. The role blends technology,operations, business analysis, project management, and client relationshipmanagement, ensuring seamless onboarding, certification, production rollout,and continuous system optimization. The Tech RM serves as the single point oftechnical ownership for partner banks and plays a critical role in drivingtechnology projects, ensuring regulatory compliance, maintaining platformresilience, and supporting the growth and stability of multiple NPCIproducts.

Job Responsibilities

Own thefull lifecycle of bank integrations: onboarding, certification, productionrollout, and post ‑ productionvalidation.

Driverequirement understanding and alignment through TSDs, BRDs, FRDs, andOperational Circulars.

Leadtechnical discussions with bank teams and ensure solution design alignment.

ManageUAT, pre ‑ productionreadiness, internal sanity testing, and rollout planning (CUG → Full scale).

Trackdependencies, risks, timelines, and milestones using structured project plansand trackers.

Coordinateclosely with internal Product, Technology, Operations, Network, andCertification teams to ensure smooth delivery.

2. Client& Relationship Management

Act asthe primary technical interface for partner banks across all NPCI products.

Build andmanage strong relationships with bank IT, operations, and seniorstakeholders.

Drivedaily coordination and project execution with Bank Technology teams, TSPs,and ASPs.

Conductstructured monthly performance and governance reviews covering projects,stability, and growth

3. ProductionStability, Performance & Incident Management

Monitortransaction performance, error codes, and decline trends (TD / BD metrics).

Ensureadherence to NPCI performance thresholds and SLAs.

Drivelong ‑ termcorrective and preventive actions to improve success rates and systemresilience.

Regularlytrack operational issues such as downtime, declines, and integration gaps.

4. Scalability,Infrastructure & Network Readiness

Work withbank and internal teams to enhance scalability, capacity planning, andresilience.

Drivedevice upgrades, bandwidth enhancements, link optimization, and Active ‑ Active / HA setupenablement.

Ensuretimely replacement of End ‑ of ‑ Life (EOL)infrastructure and required commercial approvals.

Manage IPallocation, whitelisting, and secure connectivity for UAT and productionenvironments.

5. BusinessAnalysis & Techno ‑ Functional Ownership

Act as atechno ‑ functionalbusiness analyst bridging business, regulatory, and technology requirements.

Capture,document, and manage requirements through BRD / FRD / TSD, ensuringtraceability (RTM).

PerformAS ‑ IS / TO ‑ BE processanalysis, identify gaps, and recommend automation and optimization.

Conductimpact analysis for regulatory changes, product upgrades, and migrations.

Supportfunctional testing, certification, and UAT validation to ensure complianceand zero settlement impact.

6. Data Analysis,Reporting & Business Insight

Anayzetransaction data, trends, KPIs, and operational metrics.

PrepareMIS, dashboards, and performance reports for banks and internal stakeholders.

Provideactionable insights to improve performance, reduce declines, and enhancecustomer experience.

TrackNPCI business volumes for assigned accounts along with relevant market andcompetitor benchmarks.

7. OperationalSupport & Customer Experience

Supportresolution of reconciliation issues, chargebacks, disputes, and operationalescalations.

Ensureclosure of customer complaints and queries within defined TATs incoordination with internal teams.

Identifyrecurring operational gaps and drive process improvements aligned withindustry best practices.

AI‑Enabled DataAnalysis & Insights

Analyze transaction data, operational KPIs, and performance metricsusing analytics and AI‑assisted tools.

Decline pattern identification

Anomaly detection

Predictive risk and capacity analysis

Prepare MIS, dashboards, and insight‑driven reports for banksand internal leadership.

Drive data‑backed recommendations to improve success rates, stability,and customer experience.

Desired Skills

Strongcommunication, interpersonal, and stakeholder management skills.

Solidunderstanding of NPCI products: UPI, IMPS, RuPay, AePS, NACH, BBPS, NFS.

Goodunderstanding of transaction and technical flows for payment systems.

Abilityto read and interpret technical specifications; knowledge of API, JSON, XML,ISO 8583 is an advantage.

Basicunderstanding of network communication and system architecture.

Strongproject management, multitasking, and problem ‑ solvingcapabilities.

Analyticalmindset with attention to detail and ownership orientation.

Key Skills & Experience Required

Strongcommunication, interpersonal, and stakeholder management skills.

Solidunderstanding of NPCI products: UPI, IMPS, RuPay, AePS, NACH, BBPS, NFS.

Goodunderstanding of transaction and technical flows for payment systems.

Abilityto read and interpret technical specifications; knowledge of API, JSON, XML,ISO 8583 is an advantage.

Basicunderstanding of network communication and system architecture.

Strongproject management, multitasking, and problem ‑ solvingcapabilities.

Analyticalmindset with attention to detail and ownership orientation.

Good to Have Skills

Experience:3+ years of experience, preferably in Digital Payments, Banking Technology,or Financial Services.

Experienceworking with enterprise systems, payment platforms, or large ‑ scaleintegrations is highly desirable.

Strongunderstanding of the Indian payments and regulatory landscape.