Relationship Management

NPCI; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Relocation support

Health insurance benefits

Mobile reimbursement

Travel assistance

Job summary

National Payments Corporation of India (NPCI) is seeking a Relationship Manager to grow strategic partnerships with issuing and acquiring banks, driving adoption of NPCI’s digital payment products such as UPI, AEPS, IMPS, cards acquiring, and RuPay cards. Strong stakeholder management and in-depth domain knowledge in cards payments are required.

The role requires end-to-end ownership of go-to-market strategies, business growth, and data-informed decision making through cross-functional

Qualifications

• 3+ years of relevant experience in Cards & Digital Payments.
• Excellent stakeholder management and communication skills.
• Proven track record in building partnerships with banks and financial institutions.

Responsibilities

• Build and manage strategic relationships with partner banks and key stakeholders in the digital payments ecosystem.
• Engage with senior bank management through governance meetings and reviews.
• Drive business growth targets and portfolio expansion for NPCI digital payment products.
• Lead GTM strategies and coordinate cross-functional teams for product adoption.

Skills

BD

Business Development

Job description

National Payments Corporation of India (NPCI) | Full Time

• Department Relationship Management - Commercial Banks
• Date Opened 25/06/2026
• State/Province Maharashtra
• Required Skills
  • BD
  • Business Development
  • +7
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India’s digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

The Relationship Managerwill be responsible for managing and growing strategic partnerships withissuing and acquiring banks to drive adoption and growth of NPCI’s Digitalpayment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card & RuPay CreditCard. The role requires strong stakeholder management, deep domain expertise innon cards payments and credit cards, acquiring business, and payment solutions,along with a sharp understanding of the digital payments’ ecosystem. The roledemands ownership of go-to-market strategies, Business growth, and data-drivendecision-making through cross-functional collaboration.

Requirements

Key Responsibilities

• Build,nurture, and manage strategic relationships with partner banks and keystakeholders across the digital payment’s ecosystem.
• Engagewith senior management at partner banks through structured reviews, governancemeetings, and executive interactions.
• Ownbusiness growth targets, monthly tracking, and portfolio expansion across NPCIdigital payment products and RuPay credit cards.
• Demonstratestrong P&L understanding, contribute to business strategy, commercialframeworks, and incentive structures.
• Deepproduct understanding of digital payment solutions (UPI, Cards, Acquiring,etc.) with the ability to drive product adoption
• Identifygrowth opportunities across banks/partners through market insights andcompetitive analysis; drive GTM strategy, support launch of newproducts/use-cases, and scale market share of NPCI digital payment products
• Leadend-to-end execution of credit programs, commercial deals, incentive campaigns,and activation initiatives.
• Strongtechno-functional understanding of payment systems, technology integration, andend-to-end payment architecture; capable of driving seamless productimplementation, managing partner integrations, and resolving challenges acrossthe payment ecosystem
• Collaboratecross-functionally with product, operations, technology, finance, and riskteams for seamless execution.
• Managemultiple projects simultaneously ensuring timely delivery and high-qualityexecution.
• Trackperformance metrics, prepare MIS, and derive insights using data analytics toidentify growth opportunities.
• Resolvepartner queries and escalations within defined TATs ensuring high customersatisfaction.
• Maintaina strong understanding of the digital payments’ ecosystem, regulatoryenvironment, and market trends.
• AI skills for Datainsights, work automation, Understanding dashboards, portfolio management,revenue forecasting, Compliance checks, CRM updates

Required Skills & Experience

• 3+years of relevant experience in Cards & Digital Payments business.
• Proventrack record of structuring and executing digital payment and credit cardbusinesses.
• Excellentstakeholder management skills with ability to influence senior leadership.
• Stronganalytical, project management, and multitasking capabilities.
• Data-drivenmindset with ability to extract insights and drive business decisions.
• Excellentcommunication, presentation, and interpersonal skills.
• Strongproduct understanding and business acumen within the NPCI digital paymentsecosystem.

Preferred Skillsand Experience

• 3+years of relevant experience in Cards & Digital Payments business.
• Expertisein Credit Cards, Acquiring Business, and Payment solutions.