Senior Associate Tech & Project Relationship Management
NPCI
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Benefits offered by this job
Job summary
National Payments Corporation of India (NPCI) is seeking a Senior Associate Tech & Project Relationship Management to lead end-to-end technical delivery for NPCI payment products across assigned banking partners. The role blends technology, operations, business analysis, and client relationship management to ensure onboarding, certification, production rollout, and continuous optimization.
The Tech RM acts as the primary technical interface for partner banks, driving governance reviews,
Qualifications
- Strong communication, interpersonal, and stakeholder management.
- Understanding of NPCI products: UPI, IMPS, RuPay, AePS, NACH, BBPS, NFS.
- Knowledge of API, JSON, XML, ISO 8583 is an advantage.
- Basic understanding of network and system architecture.
- Strong project management, multitasking, and problem‑solving capabilities.
- Analytical mindset with attention to detail and ownership.
- High adaptability in a fast-paced, multi‑stakeholder environment.
Responsibilities
- Own the full lifecycle of bank integrations: onboarding, certification, production rollout, and post-production validation.
- Drive requirement understanding and alignment through TSDs, BRDs, FRDs, and Operational Circulars.
- Lead technical discussions with bank teams and ensure solution design alignment.
- Manage UAT, pre-production readiness, internal sanity testing, and rollout planning.
- Track dependencies, risks, timelines, and milestones using structured project plans.
- Coordinate with internal Product, Technology, Operations, Network, and Certification teams.
Skills
Education
Tools
Job description
National Payments Corporation of India (NPCI) | Full Time
- Department Relationship Management - SBI & Others
- Date Opened 24/08/2026
- Experience Level Associate
- State/Province Maharashtra
- Required Skills
- understanding of Network ...
- xml
- +28
- Job Type Full Time
The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.
At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .
The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.
- ForwardThinkingMind-Set
- CustomerFirst
- LeadWith Purpose
- PassiontoDeliver
- AllSucceedTogether
- ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
- Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
- AnnualWellnessBouquet :Holisticwellbeingsupport
- ParentalLeave :Inclusivematernityandpaternityleave.
- Nanny at home Support: Assistance for Working Parents
- MobilityBenefits :Relocation,transfers,andtravelsupport.
- HomeLoanInterestSupport :Upto50%reimbursement*
- MobileReimbursement :Newhandsetevery2years.
- CarLease,SalaryAdvance,SubsidizedMeals.
- Reward&RecognitionProgram.
- TechnologyInnovation: PatentsandIPRightspolicy.
- ProvidentFund(PF) and Gratuity Contributions .
At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.
The Tech Relationship Manager (TRM) is responsible for end ‑ to ‑ end technical delivery,production stability, and performance management of NPCI payment productsacross assigned banking partners. The role blends technology, operations,business analysis, project management, and client relationship management,ensuring seamless onboarding, certification, production rollout, and continuoussystem optimization. The Tech RM serves as the single point of technicalownership for partner banks and plays a critical role in driving technologyprojects, ensuring regulatory compliance, maintaining platform resilience, andsupporting the growth and stability of multiple NPCI products.
- Own the full lifecycle ofbank integrations: onboarding, certification, production rollout, and post ‑ production validation.
- Drive requirementunderstanding and alignment through TSDs, BRDs, FRDs, and OperationalCirculars.
- Lead technical discussionswith bank teams and ensure solution design alignment.
- Manage UAT, pre ‑ production readiness,internal sanity testing, and rollout planning (CUG → Full scale).
- Track dependencies, risks,timelines, and milestones using structured project plans and trackers.
- Coordinate closely withinternal Product, Technology, Operations, Network, and Certification teams toensure smooth delivery.
- Act as the primarytechnical interface for partner banks across all NPCI products.
- Build and manage strongrelationships with bank IT, operations, and senior stakeholders.
- Drive daily coordinationand project execution with Bank Technology teams, TSPs, and ASPs.
- Conduct structured monthlyperformance and governance reviews covering projects, stability, and growth
- Monitor transactionperformance, error codes, and decline trends (TD / BD metrics).
- Ensure adherence to NPCIperformance thresholds and SLAs.
- Own production incidentsend ‑ to ‑ end, including triage,coordination, resolution, communication, and RCA.
- Drive long ‑ term corrective andpreventive actions to improve success rates and system resilience.
- Regularly track operationalissues such as downtime, declines, and integration gaps.
- Work with bank and internalteams to enhance scalability, capacity planning, and resilience.
- Drive device upgrades,bandwidth enhancements, link optimization, and Active ‑ Active / HA setupenablement.
- Ensure timely replacementof End ‑ of ‑ Life (EOL) infrastructure and required commercialapprovals.
- Manage IP allocation,whitelisting, and secure connectivity for UAT and production environments.
- Act as a techno ‑ functional business analystbridging business, regulatory, and technology requirements.
- Capture, document, andmanage requirements through BRD / FRD / TSD, ensuring traceability (RTM).
- Perform AS ‑ IS / TO ‑ BE process analysis,identify gaps, and recommend automation and optimization.
- Conduct impact analysis forregulatory changes, product upgrades, and migrations.
- Support functional testing,certification, and UAT validation to ensure compliance and zero settlementimpact.
- Analyze transaction data,trends, KPIs, and operational metrics.
- Prepare MIS, dashboards,and performance reports for banks and internal stakeholders.
- Provide actionable insightsto improve performance, reduce declines, and enhance customer experience.
- Track NPCI business volumesfor assigned accounts along with relevant market and competitor benchmarks.
- Support resolution ofreconciliation issues, chargebacks, disputes, and operational escalations.
- Ensure closure of customercomplaints and queries within defined TATs in coordination with internal teams.
- Identify recurringoperational gaps and drive process improvements aligned with industry bestpractices.
- Analyzetransaction data, operational KPIs, and performance metrics using analytics andAI‑assisted tools.
- Use AI/ML‑basedinsights for:
o Decline pattern identification
o Anomaly detection
o Predictive risk and capacity analysis - Prepare MIS,dashboards, and insight‑driven reports for banks and internal leadership.
- Drive data‑backedrecommendations to improve success rates, stability, and customer experience.
- Strong communication,interpersonal, and stakeholder management skills.
- Solid understanding of NPCIproducts: UPI, IMPS, RuPay, AePS, NACH, BBPS, NFS.
- Good understanding oftransaction and technical flows for payment systems.
- Ability to read andinterpret technical specifications; knowledge of API, JSON, XML, ISO 8583 is anadvantage.
- Basic understanding ofnetwork communication and system architecture.
- Strong project management,multitasking, and problem ‑ solving capabilities.
- Analytical mindset withattention to detail and ownership orientation.
- High adaptability in a fast ‑ paced, multi ‑ stakeholder environment.
- Education:Bachelor’s degree in Computer Science, IT, Engineering, or related field.
- Experience: 3+ years ofexperience, preferably in Digital Payments, Banking Technology, or FinancialServices.
- Experience working withenterprise systems, payment platforms, or large ‑ scale integrations ishighly desirable.
- Strongunderstanding of the Indian payments and regulatory landscape.
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