Associate Tech & Project Relationship Management
NPCI International
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Benefits offered by this job
Job summary
NPCI International is seeking an Associate Tech & Project Relationship Management in Delhi. This role involves managing bank integrations, leading technical discussions, and ensuring project execution aligns with stakeholders.
The ideal candidate will possess strong communication skills and understand NPCI products. You will be part of a purpose-driven organization shaping digital payments in India.
Employee perks include comprehensive insurance, mobility benefits, and retirement planning support.
Qualifications
- Strong understanding of NPCI products: UPI, IMPS, RuPay.
- Ability to read and interpret technical specifications.
- Solid understanding of transaction and technical flows.
Responsibilities
- Own the full lifecycle of bank integrations.
- Lead technical discussions with bank teams.
- Monitor transaction performance and error codes.
- Conduct monthly performance and governance reviews.
Skills
Education
Tools
Job description
National Payments Corporation of India (NPCI) | Full Time
- Department: Relationship Management - Commercial Banks
- Date Opened: 02/06/2026
- Experience Level: Associate
- Job Type: Full Time
The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms.
As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.
The NPCIWAY – Our Guiding Principles.
At NPCI, we foster a culture of Inclusion, Innovation, and a High‑Performance Workplace.
The NPCIWAY is not just a framework – it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.
- Insurance & Wellness
- Comprehensive Coverage: Medical, accidental, and life insurance.
- Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
- Annual Wellness Bouquet: Holistic wellbeing support.
- Family & Childcare
- Parental Leave: Inclusive maternity and paternity leave.
- Daycare Support: Assistance for working parents.
- Mobility & Lifestyle
- Mobility Benefits: Relocation, transfers, and travel support.
- Home Loan Interest Support: Up to 50% reimbursement.
- Mobile Reimbursement: New handset every 2 years.
- Car Lease, Salary Advance, Subsidized Meals.
- Reward & Recognition Program.
- Technology Innovation: Patents and IP Rights policy.
- Retirement Planning
- Provident Fund (PF) and Gratuity Contributions.
At NPCI, you'll be part of a purpose‑driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.
- Own the full lifecycle of bank integrations: onboarding, certification, production rollout, and post‑production validation.
- Drive requirement understanding and alignment through TSDs, BRDs, FRDs, and Operational Circulars.
- Lead technical discussions with bank teams and ensure solution design alignment.
- Manage UAT, pre‑production readiness, internal sanity testing, and rollout planning (CUG → Full scale).
- Track dependencies, risks, timelines, and milestones using structured project plans and trackers.
- Coordinate closely with internal Product, Technology, Operations, Network, and Certification teams to ensure smooth delivery.
- Act as the primary technical interface for partner banks across all NPCI products.
- Build and manage strong relationships with bank IT, operations, and senior stakeholders.
- Drive daily coordination and project execution with Bank Technology teams, TSPs, and ASPs.
- Conduct structured monthly performance and governance reviews covering projects, stability, and growth.
- Monitor transaction performance, error codes, and decline trends (TD / BD metrics).
- Ensure adherence to NPCI performance thresholds and SLAs.
- Drive long‑term corrective and preventive actions to improve success rates and system resilience.
- Regularly track operational issues such as downtime, declines, and integration gaps.
- Work with bank and internal teams to enhance scalability, capacity planning, and resilience.
- Drive device upgrades, bandwidth enhancements, link optimization, and Active‑Active / HA setup enablement.
- Ensure timely replacement of End‑of‑Life (EOL) infrastructure and required commercial approvals.
- Manage IP allocation, whitelisting, and secure connectivity for UAT and production environments.
- Act as a techno‑functional business analyst bridging business, regulatory, and technology requirements.
- Capture, document, and manage requirements through BRD / FRD / TSD, ensuring traceability (RTM).
- Perform AS‑IS / TO‑BE process analysis, identify gaps, and recommend automation and optimization.
- Conduct impact analysis for regulatory changes, product upgrades, and migrations.
- Support functional testing, certification, and UAT validation to ensure compliance and zero settlement impact.
- Analyse transaction data, trends, KPIs, and operational metrics.
- Prepare MIS, dashboards, and performance reports for banks and internal stakeholders.
- Provide actionable insights to improve performance, reduce declines, and enhance customer experience.
- Track NPCI business volumes for assigned accounts along with relevant market and competitor benchmarks.
- Support resolution of reconciliation issues, chargebacks, disputes, and operational escalations.
- Ensure closure of customer complaints and queries within defined TATs in coordination with internal teams.
- Identify recurring operational gaps and drive process improvements aligned with industry best practices.
- Analyse transaction data, operational KPIs, and performance metrics using analytics and AI‑assisted tools.
- Identify decline patterns, detect anomalies, conduct predictive risk and capacity analysis.
- Drive data‑backed recommendations to improve success rates, stability, and customer experience.
- Strong communication, interpersonal, and stakeholder management skills.
- Solid understanding of NPCI products: UPI, IMPS, RuPay, AePS, NACH, BBPS, NFS.
- Good understanding of transaction and technical flows for payment systems.
- Ability to read and interpret technical specifications; knowledge of API, JSON, XML, ISO 8583 is an advantage.
- Basic understanding of network communication and system architecture.
- Strong project management, multitasking, and problem‑solving capabilities.
- Analytical mindset with attention to detail and ownership orientation.
- 3+ years of experience, preferably in Digital Payments, Banking Technology, or Financial Services.
- Experience working with enterprise systems, payment platforms, or large‑scale integrations is highly desirable.
- Strong understanding of the Indian payments and regulatory landscape.
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