Lead Relationship Management

NPCI International; Delhi; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive Coverage: Medical, accidental, and life insurance.

Employee Assistance Program: Onsite medical center, financial/legal counselling.

Mobility Benefits: Relocation, transfers, and travel support.

Job summary

NPCI International in Delhi is seeking a Relationship Manager to manage strategic partnerships and drive adoption of digital payment products. You will support growth targets and execute marketing strategies.

The ideal candidate has 3+ years of experience in cards & digital payments, with strong relationship management skills. The role offers comprehensive insurance, wellness programs, and mobility benefits.

Qualifications

• 3+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of executing digital payment and credit card businesses.
• Excellent stakeholder management skills.

Responsibilities

• Manage strategic relationships with partner banks and key stakeholders.
• Drive business growth and ownership of go-to-market strategies.
• Lead cross-functional collaboration for seamless execution.

Skills

presentation

Acquiring Business

Job description

National Payments Corporation of India (NPCI) | Full Time

Department Relationship Management - Commercial Banks

Date Opened 16/06/2026

• Required Skills
  • presentation
  • Acquiring Business
  • +15
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

The NPCIWAY – Our Guiding Principles

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace.

The NPCIWAY is not just a framework — it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

Five Tenets of the NPCIWAY

• Forward Thinking Mind-Set
• Customer First
• Lead With Purpose
• Passion to Deliver
• All Succeed Together

Employee Perks and Benefits

Insurance & Wellness:

• Comprehensive Coverage: Medical, accidental, and life insurance.
• Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
• Annual Wellness Bouquet: Holistic wellbeing support.

Family & Childcare

• Parental Leave: Inclusive maternity and paternity leave.
• Daycare Support: Assistance for working parents.

Mobility & Lifestyle

• Mobility Benefits: Relocation, transfers, and travel support.
• Home Loan Interest Support: Up to 50% reimbursement.
• Mobile Reimbursement: New handset every 2 years.
• Car Lease, Salary Advance, Subsidized Meals.
• Reward & Recognition Program.
• Technology Innovation: Patents and IP Rights policy.

Retirement Planning

• Provident Fund (PF) and Gratuity Contributions.

Why Join Us

At NPCI, you’ll be part of a purpose‑driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and RuPay Credit Card. The role requires strong stakeholder management, deep domain expertise in credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem.

The role demands ownership of go-to‑market strategies, business growth, and data‑driven decision‑making through cross‑functional collaboration.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products.
• Lead end‑to‑end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Collaborate cross‑functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high‑quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments ecosystem, regulatory environment, and market trends.
• Employ AI skills for data insights, work automation, dashboard understanding, portfolio management, revenue forecasting, compliance checks, and CRM updates.

Requirements

Required Skills & Experience

• 3+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data‑driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.

Preferred Skills & Experience

• 3+ years of relevant experience in Cards & Digital Payments business.
• Expertise in Credit Cards, Acquiring Business, and Payment solutions.