Senior Associate Business Operations

NPCI; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Health Insurance

Employee Assistance Program

Annual Wellness Benefits

Relocation Support

Mobile Reimbursement

Subsidized Meals

Reward & Recognition

Job summary

National Payments Corporation of India (NPCI) is seeking an experienced Tech Operations Lead to oversee 24x7 technical operations for UPI, RuPay and Remittance. You will monitor transactions, settlements, and SFTP workflows while driving automation and process improvements in a cross-functional team.

Ideal candidates will have 6–8 years in payments operations, strong SQL/NoSQL knowledge, Linux scripting, and Java expertise. Willingness to travel within India and internationally is required.

Qualifications

• Bachelor’s degree in engineering or equivalent.
• 6–8 years of experience in technical operations with a payments focus.
• Strong understanding of payments domain and technology operations.

Responsibilities

• Lead 24x7 technical operations for UPI back-office, RuPay, and Remittance.
• Monitor transactions, settlement files, forex rates, and SFTP file management.
• Drive process improvements, automation, and MIS/Reports generation.
• Coordinate with development, QA, and security teams for seamless operation.

Skills

Technical operations

Payments domain

SQL/NoSQL

Java

Education

Bachelor’s degree in engineering

Tools

NoSQL databases

RDBMS

Linux scripting

Java

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace.

The NPCIWAY is not just a framework - it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Responsibilities

• We are seeking an experienced Tech Operations Lead to join our UPI Back Office team, responsible for leading the technical operations and ensuring seamless execution of NIPL Business in area of Acceptance – RuPay cards & UPI, Remittance and Acceptance on UPI and UPI Licensing.
• Technical Operations: Support 24x7 support working in various shifts to oversee country-wise transactions for products like UPI, Remittance, and RuPay. Responsible for monitoring both online and offline transactions, and monitoring to enhance user experience Manage day-to-day payment operations, including settlement file posting, forex rates updates, and SFTP file management.
• Monitoring transaction declines (TD/BD) and analyze the root cause of the issue and highlight, follow up to fix the error in coordination with Bank & Partner. Driving process improvements, automation monitoring process, automated generation of various MIS & reports.
• Transaction Processing: Oversee the processing of UPI transactions, ensuring timely and accurate settlement, and resolving any technical issues that may arise.
• System Maintenance: Plan and execute system maintenance, upgrades, and patches to ensure the stability and security of UPI back- office systems.
• Incident Management: Lead incident management efforts, identifying root causes, and implementing fixes to minimize downtime and ensure optimal system performance.
• Collaboration: Work closely with cross-functional teams, including development, quality assurance, and security teams to ensure seamless integration and operation of UPI back-office systems.
• Documentation: Maintain accurate and up-to-date documentation related to processes for operational tasks.
• Ensure adherence to compliance and regulatory requirements, providing timely reporting to regulatory bodies and other stakeholders.

Skills & Qualifications:

• Education: Bachelor’s degree in engineering or equivalent graduate from a reputed college.
• Experience: 6- 8 years of experience in technical operation with a focus on payment systems and UPI.
• Strong understanding of Payments domain, Technology Operations.
• Experience in NoSQL and RDBMS databases, able to write, modify and execute the SQL queries and procedures.
• Knowledge of Java programming language, Devops tools will be an added advantage.
• Hands-on knowledge of writing and executing Shell script in Linux and well versed with Linux commands.
• Working knowledge on web servers like Apache, Nginx etc.
• Open to travel within India and Internationally.
• Top notch verbal & written communication skills to build strong relations and collaboration with influencing skills.