Lead Relationship Management

NPCI; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Comprehensive Coverage

Employee Assistance Program

Annual Wellness Bouquet

Parental Leave

Nanny Support

Mobility Benefits

Home Loan Support

Mobile Reimbursement

Car Lease

Salary Advance

Subsidized Meals

Recognition Program

Technology/IP Initiatives

Provident Fund

Job summary

National Payments Corporation of India (NPCI) is seeking a Relationship Manager for the Cards & Digital Payments business in Mumbai to deepen ties with issuing and acquiring banks and accelerate UPI adoption. You will own go-to-market strategies, drive growth, and collaborate with product, operations, technology, finance, and risk teams for successful execution.

Join NPCI to contribute to a high-performance, inclusive culture while delivering measurable impact on India's digital payments

Qualifications

• 5+ years of relevant experience in Cards & Digital Payments.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management with ability to influence senior leadership.

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and UPI remitter and acquiring business.
• Drive GTM strategy and increase market share of NPCI digital payment products.

Skills

denials

Acquiring Business

+16

Job description

National Payments Corporation of India (NPCI) | Full Time

• Department Relationship Management - Commercial Banks
• Date Opened 30/07/2026
• State/Province Maharashtra
• Required Skills
• denials
• Acquiring Business
• +16
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it'sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Relationship Manager –NPCI Digital Payments Business

Department: Cards & Digital Payments

Role Overview

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and UPI. The role requires strong stakeholder management, deep domain expertise in UPI business, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem.

The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and UPI remitter and acquiring business.
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products
• Lead end-to-end execution of UPI and acquiring growth programs, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.
• AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates

Required Skills & Experience

• 5+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.

Preferred Skills and Experience

• 5+ years of relevant experience in Cards & Digital Payments business.
• Expertise in Cards, UPI, Acquiring Business, and Payment solutions.