Associate Customer Relations

NPCI; Mumbai; On-site; INR 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive coverage

Employee assistance program

Annual wellness bouquet

Parental leave

Nanny at home support

Mobility benefits

Home loan interest support

Mobile reimbursement

Car lease

Salary advance

Subsidized meals

Recognition program

IPR/Patents policy

Job summary

NPCI, a pivotal institution in India's digital payments ecosystem, is seeking professionals for account and project management roles across cooperative banks and regional rural banks. The role focuses on relationship maintenance, performance analysis, and issue resolution to drive growth and efficiency.

You will coordinate onboarding, ensure timely resolutions, and work with internal teams and external partners to deliver seamless services aligned with NPCI guidelines.

Responsibilities

• Own end‑to‑end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
• Analyze account data and performance metrics to drive business growth and improve volumes.
• Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
• Coordinate onboarding, ensure timely resolution of operational, technical, and process issues, and liaise with internal and external stakeholders.

Skills

Account management

Relationship management

Project management

Compliance awareness

Process improvement

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*.
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Job Details

1. Account Management
   • Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
   • Analyze account data and performance metrics to drive business growth and improve volumes.
   • Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
   • Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs.
2. Project Management
   • Provide onboarding support to banks for various NPCI products and services.
   • Ensure timely resolution of all operational, technical, and process related issues for assigned banks.
   • Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives.
3. Stakeholder & Compliance Management
   • Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
   • Act as a single point of coordination for audits, reviews, and compliance related queries.
4. Process Improvement & Automation
   • Identify process gaps, inefficiencies, and dependency driven activities.
   • Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.