Sales Coordinator

Light Publications; Vadodara; On-site; INR 300,000 - 600,000; Full time

Job summary

Light Publications in Vadodara, India seeks a proactive sales professional to coordinate with B2B customers and internal departments, manage enquiries, quotations, orders, dispatch coordination and follow-up.

The role focuses on maintaining customer relationships, timely communication, cross-selling opportunities, and leveraging AI tools for lead analysis and sales insights. You will keep CRM/MIS up to date and ensure accurate documentation.

Responsibilities

• Coordinate with B2B customers and internal departments.
• Manage enquiries, quotations, orders, dispatch coordination and follow-up.
• Maintain customer relationships and ensure timely communication.
• Coordinate with Production, Planning, Quality, Stores, Logistics and Finance.
• Identify opportunities for cross-selling and up-selling from existing customers.
• Use AI tools for lead analysis, sales analytics and customer insights.
• Maintain CRM, MIS and sales reports.
• Resolve customer issues and ensure customer satisfaction.
• Maintain accurate sales documentation.

Job description

• Coordinate with B2B customers and internal departments.
• Manage enquiries, quotations, orders, dispatch coordination and follow-up.
• Maintain customer relationships and ensure timely communication.
• Coordinate with Production, Planning, Quality, Stores, Logistics and Finance.
• Identify opportunities for cross-selling and up-selling from existing customers.
• Use AI tools for lead analysis, sales analytics and customer insights.
• Maintain CRM, MIS and sales reports.
• Resolve customer issues and ensure customer satisfaction.
• Maintain accurate sales documentation.