Business Analyst

Udaipur Mineral Development Syndicate; Jaipur; On-site; INR 300,000 - 520,000; Full time

Job summary

Udaipur Mineral Development Syndicate in Jaipur seeks a proactive professional to manage customer orders, track dispatches, and maintain accurate records. The role also covers handling complaints, conducting business analysis and market insights, and supporting the Sales team with timely data and dashboards.

You will collaborate across functions to ensure smooth execution and customer satisfaction. Experience in order management, analytics, and cross-functional coordination is valued.

Qualifications

• Monitor and track customer orders from order receipt to dispatch.
• Ensure timely processing and updating of customer orders in the relevant systems/files.
• Track pending, delayed and missing orders and highlight them to the concerned Sales team.
• Ensure timely sharing of dispatch details, COA and other relevant customer documents.
• Maintain accurate and updated order status records.
• Maintain a consolidated tracker of customer complaints and service issues.
• Coordinate with Sales, Quality, Production, Logistics and other functions for complaint resolution.
• Track the status and ageing of customer complaints.
• Analyse recurring complaints and identify trends for management review.
• Prepare periodic complaint MIS and highlight critical/long-pending cases.
• Prepare regular analysis of sales, orders, dispatches, pending orders and missing orders.
• Conduct fortnightly and monthly business performance analysis.
• Analyse customer-wise, product-wise, region-wise and period-wise sales data.
• Identify sales trends, gaps, variances and business opportunities.
• Analyse export and other business data as required by management.
• Prepare management reports and presentations based on business data.
• Prepare and maintain the Customer Service Dashboard.
• Consolidate customer feedback received from the Sales team and customers.
• Provide timely data and analytical support to the Sales team.
• Maintain daily visibility of pending, missing and upcoming customer orders.
• Share regular updates on material availability and vehicle/dispatch status.

Responsibilities

• Monitor and track customer orders from order receipt to dispatch.
• Ensure timely processing and updating of customer orders in the relevant systems/files.
• Track pending, delayed and missing orders and highlight them to the concerned Sales team.
• Ensure timely sharing of dispatch details, COA and other relevant customer documents.
• Maintain accurate and updated order status records.
• Maintain a consolidated tracker of customer complaints and service issues.
• Coordinate with Sales, Quality, Production, Logistics and other functions for complaint resolution.
• Track the status and ageing of customer complaints.
• Analyse recurring complaints and identify trends for management review.
• Prepare periodic complaint MIS and highlight critical/long-pending cases.
• Prepare regular analysis of sales, orders, dispatches, pending orders and missing orders.
• Conduct fortnightly and monthly business performance analysis.
• Analyse customer-wise, product-wise, region-wise and period-wise sales data.
• Identify sales trends, gaps, variances and business opportunities.
• Analyse export and other business data as required by management.
• Prepare management reports and presentations based on business data.
• Prepare and maintain the Customer Service Dashboard.
• Consolidate customer feedback received from the Sales team and customers.
• Provide timely data and analytical support to the Sales team.
• Maintain daily visibility of pending, missing and upcoming customer orders.
• Share regular updates on material availability and vehicle/dispatch status.

Job description

Key Responsibilities

A. Customer Order Management & Intimation

• Monitor and track customer orders from order receipt to dispatch.
• Ensure timely processing and updating of customer orders in the relevant systems/files.
• Track pending, delayed and missing orders and highlight them to the concerned Sales team.
• Ensure timely sharing of dispatch details, COA and other relevant customer documents.
• Maintain accurate and updated order status records.

B. Complaint Management

• Maintain a consolidated tracker of customer complaints and service issues.
• Coordinate with Sales, Quality, Production, Logistics and other functions for complaint resolution.
• Track the status and ageing of customer complaints.
• Analyse recurring complaints and identify trends for management review.
• Prepare periodic complaint MIS and highlight critical/long-pending cases.

C. Business Analysis & Market Intelligence

• Prepare regular analysis of sales, orders, dispatches, pending orders and missing orders.
• Conduct fortnightly and monthly business performance analysis.
• Analyse customer-wise, product-wise, region-wise and period-wise sales data.
• Identify sales trends, gaps, variances and business opportunities.
• Analyse export and other business data as required by management.
• Prepare management reports and presentations based on business data.

D. CSD Dashboard & Customer Feedback

• Prepare and maintain the Customer Service Dashboard.
• Consolidate customer feedback received from the Sales team and customers.

E. Sales Team Support & Business Execution

• Provide timely data and analytical support to the Sales team.
• Maintain daily visibility of pending, missing and upcoming customer orders.
• Share regular updates on material availability and vehicle/dispatch status.