Senior Executive/ Assistant Manager-Sales Support

cargo-partner GmbH; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

A logistics solutions provider based in Gurugram is seeking a candidate to manage customer inquiries and support the sales team. The role involves analyzing quotes, maintaining a log of inquiries, and coordinating with various departments to enhance business conversions. Ideal candidates should possess strong communication and analytical skills, along with a passion for customer service. This role presents an opportunity to contribute to sales targets and improve customer relationships effectively.

Qualifications

• Strong communication skills to maintain relationships with customers and stakeholders.
• Ability to analyze and present data effectively.
• Experience in sales or customer support is a plus.

Responsibilities

• Act on customer inquiries and quotes promptly.
• Coordinate with the pricing team to enhance quote turnaround time.
• Maintain and log customer inquiries accurately.

Job description

• Timely action on customer inquiry and quotation on business opportunities.
• Coordination with pricing team and overseas to improve TAT of quote and business conversion.
• Maintain inquiry log on a day-to-day basis with proper and accurate feedback from sales and customers.
• Analyzing quote log and presenting to products and RSMs or sales managers to understand areas where improvement is required.
• Preparation of reports pertaining to sales management system.
• Maintain good business relationship with customers and internal stakeholders.
• Bridge the gap between sales persons & product to achieve better conversion.
• Assisting sales team to achieve target on bringing new customers onboard and maximizing the revenue of sales.
• Supporting sales in all the backend activities required for an account like KYC documents, SOP, customer activation etc.
• Supporting sales team by providing sales leads and internal co-ordination.
• Co-ordination with operations, pricing, system and other relevant department to facilitate the smooth functioning of sales and customer retention.