Team Member Field Quality

Ashok Leyland Limited; Zone 1 Tiruvottiyur; Presencial; INR 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Ashok Leyland Limited in Ennore, Tamil Nadu, is seeking a specialist to resolve warranty complaints related to Frame suspension, Cab and FBVS in MHCV. You will lead cross-functional investigations, perform failed part analyses and drive corrective actions with stakeholders to reduce warranty costs and unscheduled workshops visits.

The role requires close collaboration with Manufacturing, Product Development, and Service teams, ensuring timely joint investigations and implementation of corrective

Formación

• Experience in warranty analysis or field quality is preferred.
• Exposure to root-cause analysis and cross-functional collaboration is helpful.

Responsabilidades

• Identify projects to resolve top warranty complaints related to Frame suspension, Cab and FBVS in MHCV.
• Perform failed part analysis and supplier process studies with stakeholders for identified top complaints.
• Collaborate with Manufacturing, Product Development, Manufacturing Quality, Supplier Quality, Sourcing and Supply Chain & Service for root cause analysis and corrective actions within timelines.
• Study field/dealer practices to understand customer pain points and bring vehicles to workshop.
• Complete preliminary analysis and present in QIC/PPRM for RCA/CA; implement CA within timelines.
• Review attribution and ensure Joint Investigation reports are released on schedule.
• Provide feedback to service team about improvements and cut-off serial numbers for issues resolved.

Descripción del empleo

Job Description

Ennorefactory, Ennore, Tamil Nadu, India

5 - 10 Years

1-Executive

JobPurpose

To resolve theWarranty Complaints and field failures related to Frame suspension, Cab andFBVS in MHCV and reduce warranty cost & unscheduled visits of vehicles toworkshop.

MainAccountability

• To identify projects to resolve Top complaintsw.r.t WCPV / FPV & USV and work towards resolution in CFT approach andcontinuously monitoring of the progress and performance.
• To perform failed part analysis, Supplier processstudy, in-house manufacturing process study, Field joint investigation,Application study along with respective stakeholders for the identified topcomplaints.
• To Collaborate with other functions Manufacturing,Product Development, Manufacturing Quality, Supplier Quality, Sourcing andSupply Chain & Service for Root cause analysis, Corrective action withintimelines
• To study Field/Dealer practices in addressing fieldcomplaints reported by Customers in order to understand the customer pain/needfor bring the vehicle to workshop
• To Complete Preliminary analysis and present inQIC/PPRM for taking it up with respective process owner for RCA/CA andimplementation of CA within specified timeline
• Review attribution & ensure Joint Investigationreport release within specified timeline
• To Provide feedback to service team through PCIN(product change intimation note) about the improvement and cut-off serialnumber for product issues resolved.
• Follow APS/BPS methodology for problem solving

KeyDecisions Taken Independently

Warrantyfailure resolution: Identification of Cause of failure and arriving on thecorrective actions

Vendor/ Dealer debit based on joint investigation at FQC

Attribution of failure modes to respective stake holders based on theanalysis

Prioritization of complaints to focus

Job Snapshot

Updated Date

02-11-2026

Job ID

JOB_3549

Department

Field Quality-LCV

Location

Location Ennorefactory, Ennore, Tamil Nadu, India