Sr Executive - Field Quality

Whirlpool India Limited; Faridabad District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Whirlpool India Limited seeks a Field Quality Analyst in Haryana with 3+ years of experience in data collection and quality improvement. You will gather customer complaint data from the field and service network, perform root cause analysis, and drive corrective actions at the shop floor.

You will coordinate with sales and service teams to schedule customer visits, analyze warranty and quality metrics, and report findings to the In charge Field Quality.

Qualifications

• Graduate in Mechanical or Electrical Engineering.
• Minimum 3 years of experience; Female Diversity preferred.

Responsibilities

• Collects customer complaint data from the field and service organization to act as an early warning signal.
• Process improvement in manufacturing through root cause analysis and implementation of solution at shop floor.
• Visits customers to understand the nature of complaints.
• Organizes visits of plant personnel to customers and customer’s visits to the plant.
• Provide data to In charge quality analysis relating to field quality.
• Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.
• Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement.

Skills

Quality reporting

Data analysis

Root cause analysis

Excel

Google Sheets

Communication

Education

Graduate in Mechanical or Electrical Engineering

Tools

SAP BW

TCQ reporting

Ontrac reporting

Job description

Qualification

Graduate in Mechanical or Electrical Engineering

Work Experience

Minimum 3 years (Female Diversity Preffered)

Reporting to

In charge Field Quality

Summary of Position:

1. Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data.
2. Process improvement in manufacturing process through root cause analysis of problem & implementation of solution at shop floor.

Roles and Responsibilities

• Collects customer complaint data from the field (trade partners, CFA’s and end –users) and communicates the results to the plant for immediate action.
• Visits customers to better understand the nature of the complaints.
• Organizes visits of plant personnel to customers and customer’s visits to the plant.
• Provide data to In charge quality analysis relating to field quality.
• Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.
• Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement

Required skills & Competencies

Technical

• Quality Reporting /Analysis/Planning
• Proficient in Ontrac reporting and analysis
• Proficient in SAP BW report and analysis
• Proficient in TCQ reporting , analysis
• Computer Literacy-Advanced Excel & Google sheets,