Team Manager Customer Experience Operations

Alorica Inc.; Mahavan; On-site; INR 223,000 - 357,000; Full time

Job summary

Alorica Inc. in India is seeking a Brand Representative to handle inbound customer calls, resolve questions, and uphold the brand’s service standards. The role focuses on delivering prompt, accurate information, documenting interactions, and supporting customers with sound solutions.

Candidates typically have 1–2 years in customer service, strong communication, active listening, and a proactive, team-oriented mindset. High school diploma required.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Telephone calls

Active listening

Interpersonal skills

Problem solving

Analytical thinking

Attention to detail

Multi-tasking

Adaptability

Written communication

Positive attitude

Education

High School Diploma

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills