Learning Specialist II

Alorica Inc.; Mahavan; On-site; INR 220,000 - 320,000; Full time

Job summary

Alorica Inc. in India is seeking a Brand Representative to provide phone-based support for customers who have questions or concerns about a product or service.

You will become a reliable point of contact, helping customers find sounding solutions and maintaining the brand’s high standards of service. The role involves handling inbound calls, logging inquiries, delivering accurate information, and ensuring records are updated in the systems.

Qualifications

• High School Diploma or equivalent.
• 1-2 years customer service experience – telephone.
• Excellent listening and written/oral communication skills.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Active listening

Interpersonal skills

Communication skills

Problem solving

Multitasking

Adaptability

Customer service

Positive attitude

Attention to detail

PC proficiency

Education

High School Diploma

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills