Learning Specialist II

Alorica Inc.; Bengaluru; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

Alorica Inc. in Bengaluru is seeking a Brand representative to handle inbound phone support, addressing questions or concerns about a product or service and delivering sounding solutions for customers.

You will document interactions, update records, and strive to upsell where possible while upholding the brand's highest standards. A background in customer service and strong communication skills are preferred.

Qualifikationen

• High School Diploma or equivalent required.
• 1-2 years in customer service, preferably telephone-based.
• Strong communication and listening skills, with a customer-first mindset.

Aufgaben

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution with accurate information.
• Document and update records in required systems.
• Understand programs, systems, and procedures necessary to perform the job.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Kenntnisse

Active listening

Oral and written communication

Analytical thinking

Multi-tasking

Attention to detail

Motivation in service

PC proficiency

Adapt to change

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.