Team Manager Customer Experience

Alorica Inc.; Mysuru; On-site; INR 268,000 - 469,000; Full time

Job summary

Alorica Inc. in Mysuru, Karnataka is seeking a Brand Representative to support customers by phone, answering questions and guiding them to sounding solutions. This role emphasizes delivering friendly service and representing the brand with professionalism.

You will document interactions accurately, stay updated on products and programs, and aim to generate additional fees where appropriate. The ideal candidate has a high school diploma and 1–2 years of telephone-based customer service

Qualifications

• 1–2 years of customer service experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Telephone experience

Active listening

Communication skills

Problem solving

Analytical thinker

PC proficiency

Attention to detail

Multi-tasking

Positive attitude

Adaptability

Interpersonal skills

Team collaboration

Education

High School Diploma or Equivalent experience

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills