Team Manager

Stylein Consultancy; New Delhi, Pune District; On-site; INR 300,000 - 550,000; Full time

Job summary

Stylein Consultancy in Delhi is seeking an experienced telesales supervisor to lead a team of agents focused on outbound and cross-selling personal loans and handling customer inquiries related to insurance products.

The role emphasizes coaching, training, and analyzing sales performance to boost customer satisfaction and daily targets. Strong communication and pressure-management skills are essential for success in this fast-paced environment.

Qualifications

• 3-10 years of experience in BPO sales or telesales industry with expertise in cross sales, inside sales, inbound calls, insurance sales, outbound sales, telecalling.
• Strong understanding of personal loans and ability to sell them effectively over the phone.

Responsibilities

• Manage a team of telesales agents to achieve daily targets in outbound sales, cross sales, and upselling personal loans.
• Handle incoming inbound calls from customers to resolve their queries and concerns related to insurance products.
• Develop strategies for improving team performance, product knowledge, and customer satisfaction through training sessions and coaching.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Skills

Telesales

Outbound sales

Inbound calls

Cross-selling

Insurance products

Telecalling

Communication skills

Job description

Roles and Responsibilities :

• Manage a team of telesales agents to achieve daily targets in outbound sales, cross sales, and upselling personal loans.
• Handle incoming inbound calls from customers to resolve their queries and concerns related to insurance products.
• Develop strategies for improving team performance, product knowledge, and customer satisfaction through training sessions and coaching.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Job Requirements :

• 3-10 years of experience in BPO sales or telesales industry with expertise in cross sales, inside sales, inbound calls, insurance sales, outbound sales, telecalling.
• Strong understanding of personal loans and ability to sell them effectively over the phone.
• Excellent communication skills with the ability to handle high-pressure situations while maintaining a professional demeanor.