Sales Team Lead

Star Health Insurance; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

PF

ESI

Group Medical Insurance

Competitive salary and incentive structure

Training and professional development opportunities

Supportive work environment

Opportunities for career advancement

Job summary

Star Health Insurance in Gurugram is seeking a Telesales Team Leader responsible for leading and motivating a telesales team to achieve sales goals. Key responsibilities include coaching team members, setting sales targets, and ensuring excellent customer service.

The ideal candidate has proven telesales experience, leadership skills, and a strong understanding of the insurance industry. Benefits include medical insurance and opportunities for career advancement.

Qualifications

• Proven track record of meeting or exceeding sales targets in telesales.
• Experience in a leadership role with strong coaching abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and coach a team of telesales representatives.
• Set and monitor sales targets, implementing strategies for achievement.
• Conduct performance evaluations and provide constructive feedback.

Skills

Telecalling/telesales experience

Leadership skills

Communication skills

Organizational skills

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office Suite

Job description

Role Overview

As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities

• Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
• Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
• Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
• Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
• Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
• Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
• Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements

• Proven experience in telecalling/telesales/insurance background, with a track record of meeting or exceeding sales targets.
• Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in CRM software and MS Office Suite.
• Demonstrated ability to analyze data, identify trends, and make data‑driven decisions.
• Knowledge of insurance products, regulations, and industry best practices.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits

• PF, ESI, Group Medical Insurance.
• Competitive salary and incentive structure.
• Training and professional development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the insurance & Sales sector.