Team Leader – Ticketing

Mondee Inc.; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Mondee Inc. in India is seeking a lead ticketing agent to supervise daily ticketing operations and ensure SLA adherence. You will monitor productivity, manage queues, and assist the team with difficult cases and escalations.

The role requires leadership, strong knowledge of airline ticketing and exchanges, and a focus on training, quality checks, and maintaining operational reports. Join a fast-paced environment delivering reliable ticketing services.

Qualifications

• Leadership and team management capabilities.
• Knowledge of airline ticketing and exchanges.
• Experience overseeing ticketing operations is a plus.

Responsibilities

• Supervise daily ticketing activities.
• Monitor productivity and queue management.
• Assist team with difficult cases and escalations.
• Conduct training and quality checks.
• Maintain operational reports.

Skills

Leadership

Team management

Airline ticketing

Exchanges knowledge

Job description

Lead ticketing agents and ensure daily ticketing operations are completed accurately and within SLA.

Role and Responsibilities

• Supervise daily ticketing activities.
• Monitor productivity and queue management.
• Assist team with difficult cases and escalations.
• Conduct training and quality checks.
• Maintain operational reports.

Desired Skills

• Leadership and team management.
• Knowledge of airline ticketing and exchanges.