Air Ticketing Executive

Ienergizer; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Ienergizer in Bengaluru is seeking a hospitality-focused professional to handle airline reservations, ticketing, and cancellations, ensuring smooth travel plans for customers. You will manage rebooking, refunds, and flight changes with accuracy.

You will resolve customer queries via calls, emails, and chat, provide baggage and travel assistance, and use GDS (Amadeus) for bookings. A quick learner with a positive attitude will thrive in rotating shifts.

Qualifications

• Graduate in any discipline.
• Basic knowledge of GDS and Amadeus.
• Good English communication skills.

Responsibilities

• Handle airline reservations, ticketing, and cancellations.
• Assist with flight rescheduling and refunds.
• Resolve customer queries via calls, emails, and chat.
• Provide baggage and travel-related support.
• Use GDS (Amadeus) for booking and ticketing.
• Ensure high customer satisfaction and quality service.

Skills

Good English communication skills

Customer-focused with problem-solving

Basic computer knowledge

Education

Graduate in any discipline

Tools

GDS

Amadeus

Job description

Role & responsibilities

Handle airline reservations, ticketing, and cancellations.

• Assist with flight rescheduling and refunds.
• Resolve customer queries via calls, emails, and chat.
• Provide baggage and travel-related support.
• Use GDS (Amadeus) for booking and ticketing.
• Ensure high customer satisfaction and quality service.

Preferred candidate profile

• Graduate in any discipline.
• Basic knowledge of GDS and Amadeus.
• Good English communication skills.
• Customer-focused with problem-solving skills.
• Basic computer knowledge.
• Willing to work rotational shifts.
• Quick learner with a positive attitude