Team leader - Telli calling

Noxar Insurance Broking Services; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Noxar Insurance Broking Services is seeking an experienced telecalling and sales team lead in Delhi to drive daily targets and customer satisfaction. You will manage a team, develop sales strategies, and deliver regular training to enhance performance.

The role requires 5–10 years in BPO, a bachelor’s degree, and a solid grasp of CRM tools to manage customer interactions and boost outcomes.

Qualifications

• 5-10 years of experience in BPO with telecalling/ telesales / telemarketing.
• Bachelor’s degree in any discipline (preferably B.Tech or Graduate).
• Proven track record of achieving monthly/quarterly targets consistently.
• Strong understanding of CRM software applications for managing customer interactions.

Responsibilities

• Lead a team of telecallers to hit daily targets through effective communication and guidance.
• Develop and implement strategies to improve sales performance and customer satisfaction.
• Conduct regular training sessions for new joiners and existing staff to enhance telesales skills.
• Monitor call quality metrics (AHT, Shrinkage, Attrition) to identify improvement areas.
• Collaborate with HR, Operations & IT to resolve engagement, process, or technology issues.

Skills

Telecalling

Telesales

Telemarketing

CRM software

Team leadership

Training

Education

Bachelor’s degree

B.Tech (preferred)

Tools

CRM software

Job description

Roles and Responsibilities

• Manage a team of telecallers to achieve daily targets through effective communication, motivation, and guidance.
• Develop and implement strategies to improve sales performance, product knowledge, and customer satisfaction.
• Conduct regular training sessions for new joiners and existing team members to enhance their skills in telesales, telemarketing, outbound calling, inbound calls, and outbound sales.
• Analyze call quality metrics such as AHT (Average Handle Time), Shrinkage rate, Attrition rate etc. to identify areas of improvement.
• Collaborate with other departments like HR, Operations & IT teams to resolve issues related to employee engagement, process improvements, technology upgrades etc.

Desired Candidate Profile

• 5-10 years of experience in BPO industry with expertise in Telecalling/Telesales/Telemarketing/Inbound/Outbound calling.
• Bachelor's degree in any discipline (preferably B.Tech or Graduate).
• Proven track record of achieving monthly/quarterly targets consistently over time.
• Strong understanding of CRM software applications used for managing customer interactions.