Team Leader - Call Centre

Rapsys Tech Solutions; Gurugram District; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Rapsys Tech Solutions in Gurugram is seeking a competent Team Leader for our outbound tele-sales unit. You will guide a sales team, monitor performance, and drive targets from Monday to Saturday with noon to evening shifts.

The ideal candidate has 2+ years in outbound tele-sales and prior mentorship experience in a BPO, strong communication, and the ability to coach agents to meet contractual KPIs. Key responsibilities include timely information sharing, weekly performance tracking, and ongoing

Formación

• 2+ years in outbound tele-sales
• Experience as a Team Leader or supervising a sales team
• Strong communication and coaching abilities
• Familiarity with dialers and BPO environments

Responsabilidades

• Communicate information timely, accurately, and clearly to all sales team members.
• Track and update operational performance files for sales agents on a weekly basis.
• Manage and drive sales team targets and performance.
• Monitor sales team performance on systems and metrics per contractual obligations.
• Provide regular feedback to sales agents regarding action plans and performance improvement.

Conocimientos

Outbound tele-sales

Team leadership

Communication skills

Dialer experience

Educación

Graduate

Herramientas

Dialer software

Descripción del empleo

Job Summary

Job Location: Gurugram. Working Time: 6 days a week (Monday to Saturday) 10:00 AM to 7:00 PM. Sunday fixed off. Minimum Education: Graduate. Experience Required: Minimum 2 years (on paper) in a similar role. Industry Exposure: Outbound Tele-sales experience is preferable. Experience working on diallers. At least 2 years of experience as a Team Leader.

Responsibilities

• Communicate information timely, accurately, and clearly to all sales team members.
• Track and update operational performance files for sales agents on a weekly basis.
• Manage and drive sales team targets and performance.
• Monitor sales team performance on systems and metrics in accordance with contractual obligations.
• Provide regular feedback to sales agents regarding action plans and performance improvement.
• Ensure effective communication and coordination within the team to achieve targets.

Requirements

• Strong communication skills.
• Proven experience in outbound tele-sales from any BPO.
• Ability to manage and mentor a team effectively.
• Experience range: 2 to 6 years.