Team Leader - Spoke, WBL5-AWIPL FC

Amazon; Rangareddy; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon is seeking a Team Lead for our FC operations in India. You will manage end-to-end operations at a large site, drive performance, and coordinate labor and processes to meet delivery promises.

The role requires hands-on leadership, daily audits, and close collaboration with third-party providers to uphold Amazon standards. You will train and coach associates, address performance issues, and ensure safety and operational excellence across shifts.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Responsibilities

• Manage end-to-end operations for a large site daily to ensure on-time product shipping.
• Drive performance management and training plans for associates.
• Continuously improve delivery processes and performance.
• Conduct 4M and 5S audits for the delivery station daily.

Skills

English fluency

Warehouse operations experience

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.
• Ability to manage day and night shifts.
• Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
• Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
• Lead the order batching strategy to ensure efficiency while protecting customer experience
• Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates
• Perform in depth problem solving in all areas to ensure successful and continuous operations
• Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software
• Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed
• Communicate with internal and external suppliers using all communication channels available
• Report and elevate systemic issues to management as necessary and in a timely manner
• Participate in initiatives to ensure Safety and Operational Excellence. Identify, address and resolve safety hazards within the Fulfillment Center
• Fully understand processes and daily goals, and make recommendations to improve performance
• Perform administrative duties, and additional functions, as needed and determined by management
• Support and work in all areas of the Fulfillment Center as required and as determined by site management
• Support other spokes/ fulfillment centers as required and as determined by city leadership

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key job responsibilities

• Prior experience in Warehouse operations

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.