Team Lead, Team lead (Fulfillment & Operations)

Amazon; Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Amazon Operations is seeking a capable professional to manage daily floor operations across inbound, outbound, and re-boxing functions to support efficient warehousing and logistics. The role emphasizes timely task execution and adherence to quality standards to enhance customer experience.

You will monitor KPI data, coordinate with Area Managers, and enforce SOPs while seeking continuous improvements in productivity and quality across the fulfilment network.

Qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor’s degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Manage daily floor operations (inbound, outbound, and re-boxing).
• Allocate tasks and monitor associate productivity.
• Ensure quality checks and minimize defects.
• Follow and enforce SOP compliance.
• Track and report daily performance metrics (KPI).
• Coordinate with Area Managers for smooth operations.
• Resolve on-floor issues and ensure timely dispatch.

Skills

Customer-facing experience

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.

Key job responsibilities

• Manage daily floor operations (inbound, outbound, and re-boxing)
• Allocate tasks and monitor associate productivity
• Ensure quality checks and minimize defects
• Follow and enforce SOP compliance
• Track and report daily performance metrics (KPI)
• Coordinate with Area Managers for smooth operations
• Resolve on-floor issues and ensure timely dispatch

Basic Qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor’s degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.