Operations Lead, Amazon Fresh

Amazon; Maharashtra; On-site; INR 300,000 - 700,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Team Lead for Global Specialty Fulfilment operations. In this role, you will manage daily logistics operations, ensuring that performance metrics are met while fostering a productive and safe work environment. This position involves motivating and coaching team members, implementing training plans, and conducting regular audits to maintain high standards. If you are passionate about logistics and have a knack for leadership, this opportunity allows you to make a significant impact in a dynamic and inclusive workplace. Join us to help deliver exceptional service to our customers and drive operational excellence.

Qualifications

• 1+ years in a customer-facing or logistics role.
• Bachelor's degree required, fluent in English.

Responsibilities

• Manage daily operations and ensure performance metrics are met.
• Drive team performance and conduct training for associates.
• Conduct audits and stand in for Area Manager as needed.

Skills

Customer service

Performance management

Coaching

Logistics

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our Global Specialty Fulfilment (GSF) FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality and safety - as a means for achieving or exceeding Amazon expectations. The candidate will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with 3P delivery providers to ensure Amazon standards are being met in line with service contracts.

Responsibilities

We're seeking a Team lead for our Last Mile operations. In this role, you will be responsible for:

1. Managing, on a daily basis, end to end operations such as execution of outbound operations, for either one large site or a combination of small sites.
2. Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team.
3. Driving performance management of your team members, preparing and implementing training and development plans for associates.
4. Continuously improving the delivery process and attaining a sustained level of delivery performance improvement.
5. Conducting 4M and 5S audits for the delivery station on a daily basis.
6. Stand-in for Area Manager.
7. Ability to manage shifts throughout the day.

BASIC QUALIFICATIONS

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
- Bachelor's degree.
- Speak, write, and read fluently in English.
- Experience with Microsoft Office products and applications.
- Experience with Excel.

PREFERRED QUALIFICATIONS

- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.