Team Lead Last Mile, TL, BLRL(L3) (Fulfillment & Operations)

Amazon Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Amazon Bengaluru is seeking a Team Lead for its Delivery center to oversee shift operations and support the DC manager in performance management and driving the operational plan.

You will define and execute the delivery process from delivery station to customer address, ensure adequate bandwidth, and foster a motivated, results-driven team. Strong leadership, communication, and analytical skills are essential for improving delivery performance and implementing process improvements.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree required.
• Fluent in English (read, write and speak).

Responsibilities

• Defining, building and executing the delivery process from delivery station to customer address.
• Ensure enough bandwidth in territorial delivery team for peak delivery management.
• Engage closely with the delivery team to maintain a motivated, performance-driven group.
• Improve delivery processes through training and Kaizen-style improvements.
• Analyze data to identify bottlenecks and drive performance.
• Implement process controls and continuous improvement mechanisms.

Skills

English fluency

Microsoft Office

Excel

Education

Bachelor's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Key job responsibilities

Essential Functions

• Defining , building and executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance
• Implement the formal process control and process improvement mechanisms such as Kaizen

A day in the life

• Strong leadership capabilities and people management skills
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• - Bachelor's degree
• - Speak, write, and read fluently in English
• - Experience with Microsoft Office products and applications
• - Experience with Excel

Preferred Qualifications

• - Knows Local Language

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Posted: June 26, 2026 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.